Senior Support Engineer (M/F)

TN France; Boulogne-Billancourt; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

Join a forward-thinking company as a Senior Support Engineer, where you'll play a crucial role in IT service management. This position involves providing advanced technical support, improving service operations, and coordinating application packaging. Your expertise in ITIL best practices and user support will be key in enhancing service delivery. If you thrive in an international environment and have a passion for technology, this is the perfect opportunity to make a significant impact.

Qualifications

• 4 years of relevant experience in IT support or 6 years of related duties.
• Fluent in English and motivated to work internationally.

Responsabilités

• Ensure IT service management aligns with Agency policies.
• Provide advanced technical support for incident and problem management.
• Monitor and report application status, responding to issues.

Connaissances

Service operations improvement

Client and server software administration

Direct user support

ITIL best practices

Metrics analysis

Application troubleshooting

Relational database operations

Data and systems interoperability testing

Formation

Bachelor's in computer science

6 years of progressive expertise

Description du poste

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Senior Support Engineer (M/F), Boulogne-Billancourt

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EU work permit required:

Yes

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Job Reference:

f8df35f4f143

Job Views:

2

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

As part of a partnership with a major international organization, we are looking for a: Senior Support Engineer (M/F)

Main activities:

• Ensure IT service management aligns with Agency policies;
• Provide advanced technical support for incident and problem management;
• Share technical insights and maintain documentation;
• Identify and implement service improvement opportunities;
• Monitor and report application status, and respond to issues;
• Coordinate application packaging for deployment;
• Participate in software development lifecycle processes.

Profil recherché

Your Profile:

• You have a Bachelor's in computer science, information and communication technology, or related field with 4 years of relevant experience. Alternatively, 6 years of progressive expertise in related duties;
• You speak fluent English and are motivated by working in an international environment;
• Secret Défense or NATO Secret clearance would be a real advantage and knowledge of NATO responsibilities and organization, including ACO and ACT;
• Your autonomy, communication skills, and reliability make you a person you can trust.

Your Technical Skills

• Demonstrable experience in:
• Service operations improvement.
• Client and server software administration.
• Direct user support.
• ITIL best practices.
• Streamlining service operations processes.
• Metrics analysis.
• Services delivery enhancement, including automated deployment and virtualization.
• Application troubleshooting and improvement, including DevSecOps practices.
• Relational database operations.
• Data and systems interoperability testing.

If you are interested in joining us, please send us your CV in English on Europass format.