Senior Solution Consultant

Genesys; Paris; Hybride; EUR 60 000 - 100 000; Plein temps

Résumé du poste

An established industry player seeks a strategic Senior Solution Consultant to revolutionize customer experiences. In this dynamic role, you'll partner with Account Executives to engage C-level decision-makers, lead innovative workshops, and design impactful solutions using cutting-edge cloud technologies. Join a forward-thinking team that values empathy and collaboration, where your contributions will drive significant change in customer engagement. Enjoy a flexible work environment with opportunities for professional growth and a commitment to inclusivity and well-being.

Prestations

Flexible Work Environment

Remote Working Options

Ongoing Learning Opportunities

Competitive Salary and Benefits

Diverse Community

Qualifications

• 5+ years in presales solution consulting or strategic customer-facing roles.
• Strong background in enterprise software and digital transformation.

Responsabilités

• Lead strategic discovery sessions and design thinking workshops.
• Design solution blueprints and deliver tailored demonstrations.
• Act as a subject matter expert and mentor junior consultants.

Connaissances

Presales Solution Consulting

Customer Experience (CX)

Digital Transformation

Solution Architecture

Stakeholder Engagement

Bilingual (French/English)

Formation

Bachelor's Degree

Master's Degree (preferred)

Outils

Genesys Cloud CX

SaaS AI

Customer Engagement Technologies

Description du poste

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks similar to larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, our success is powered by the passion and talent of our people. We are looking for an experienced and strategic Senior Solution Consultant to join our team in France and help enterprise organizations reimagine customer and employee experiences.

This senior presales role involves partnering with Account Executives and cross-functional teams to shape customer journeys with Genesys Cloud CX solutions. From engaging C-level decision-makers to leading co-creation workshops, you'll act as a trusted advisor in complex sales cycles, bringing innovation, empathy, and value to every interaction.

Key Responsibilities :

1. Customer Discovery & Engagement
   • Lead strategic discovery sessions and design thinking workshops with enterprise customers
   • Identify gaps and opportunities to improve CX and EX through digital transformation
   • Build credibility with senior stakeholders and communicate business value clearly
2. Solution Architecture & Innovation
   • Design solution blueprints that align to customer goals and drive measurable outcomes
   • Deliver tailored demonstrations, prototypes, and roadmap presentations
   • Ensure proposed solutions are economically viable, scalable, and technically robust
   • Support the creation of compelling RFP / RFI responses and executive-level pitches
   • Co-own the sales strategy with Account Executives and contribute to closing deals
   • Collaborate with Product Delivery and Marketing teams to align the customer journey
3. Thought Leadership & Enablement
   • Act as a subject matter expert for Genesys solutions, trends, and best practices
   • Mentor junior Solution Consultants and contribute to internal knowledge sharing
   • Represent Genesys at events, conferences, and customer forums in France and EMEA

Qualifications include at least 5 years of experience in presales solution consulting or strategic customer-facing roles, a strong background in enterprise software CX / CaaS, or digital transformation projects, and fluency in French and English. Preferred qualifications include experience with Genesys Cloud CX or other cloud contact center platforms, SaaS AI, customer engagement technologies, and experience working with complex matrixed sales teams in EMEA.

Why Join Genesys? We offer a flexible, inclusive work environment supporting your wellbeing, remote working options, a competitive salary and benefits, ongoing learning and career development opportunities, and a diverse, sustainable community. Join Genesys France and help organizations unlock the power of cloud, AI, and empathy in customer engagement.