Senior Salesforce Developer

Glocomms; Paris; À distance; EUR 50 000 - 80 000; Plein temps

Résumé du poste

A leading Insurance provider is seeking a Senior Salesforce Developer to enhance customer experience through Salesforce solutions. The ideal candidate will have extensive experience in Salesforce development, particularly with Experience Cloud and Service Cloud, to support impactful digital transformation projects. This remote role offers a collaborative environment and the opportunity to work on crucial initiatives in a rapidly evolving sector.

Qualifications

• 5+ years of Salesforce development experience focusing on Experience Cloud and Service Cloud.
• Strong track record in delivering customer-centric solutions in the insurance sector.
• Excellent communication skills with technical and non-technical teams.

Responsabilités

• Lead development and customization of Salesforce Experience Cloud and Service Cloud.
• Collaborate with stakeholders to translate user needs into technical solutions.
• Ensure high-quality code through testing and adherence to best practices.

Connaissances

Salesforce Development

Apex

Lightning Web Components (LWC)

Salesforce APIs

User Experience Design

Agile/Scrum

DevOps practices

Integration tools

Formation

Salesforce Platform Developer I & II Certifications

Outils

Jira

Confluence

Git

Gearset

Copado

Description du poste

Glocomms is proud to partner with a leading Insurance provider undergoing a major digital transformation initiative focused on enhancing customer experience through Salesforce Experience and Service Cloud. This client is recognized for its customer-first approach, innovative use of technology, and commitment to delivering seamless digital services. With a strong presence across Europe and a collaborative culture, this firm offers an exciting opportunity to work on impactful projects in a dynamic environment.

Job Title : Senior Salesforce Developer

Languages : English and French Required

Location : Fully Remote in Paris

Key Responsibilities :

• Lead the development and customization of Salesforce Experience Cloud and Service Cloud to enhance customer engagement and streamline service operations.
• Collaborate with product owners, UX designers, and business stakeholders to translate user needs into scalable technical solutions.
• Design and implement robust, reusable Lightning Web Components (LWC) and Apex code to support customer-facing portals and service workflows.
• Integrate Salesforce with third-party systems and internal platforms using APIs and middleware tools.
• Ensure high-quality code through unit testing, peer reviews, and adherence to Salesforce best practices.
• Participate in Agile ceremonies, contributing to sprint planning, backlog grooming, and continuous delivery.
• Optimize performance, security, and scalability of Salesforce solutions.
• Support UAT, deployment, and post-release activities, ensuring smooth transitions and minimal disruption to users.

Required Skills & Experience :

• 5+ years of Salesforce development experience, with a strong focus on Experience Cloud and Service Cloud.
• Proven track record of delivering customer-centric portals and service solutions in the insurance or financial services sector.
• Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs.
• Experience with Salesforce Flow, Omni-Channel, Case Management, and Knowledge Base configuration.
• Strong understanding of customer journey mapping and user experience design principles.
• Familiarity with Agile / Scrum methodologies and DevOps practices.
• Experience with CI / CD tools such as Gearset, Copado, or Jenkins is advantageous.
• Excellent communication skills and ability to work cross-functionally with technical and non-technical teams.
• Must reside in the United Kingdom and be available for on-site collaboration in London twice a week.

Technical Knowledge :

• Salesforce Platform Developer I & II Certifications (preferred).
• Experience with :

Experience Cloud site setup and customization

• Service Cloud features including Case Lifecycle, Entitlements, and SLAs
• Integration tools (MuleSoft, REST / SOAP APIs)
• CI / CD pipelines and version control (Git, Gearset, Copado)
• Agile project management tools (Jira, Confluence)