Senior Product Designer

Turn; Hours; À distance; EUR 50 000 - 80 000; Plein temps

Résumé du poste

A leading company in the chat platform space is seeking a senior Product Designer to join their remote team. The role involves designing impactful tools for creating chat services, conducting user research, and collaborating across teams. Ideal candidates are user-centric, autonomous, and possess strong design instincts. This position offers flexibility, remote work, and a chance to shape a growing product.

Prestations

100% remote work

Flexible working hours

Calm Fridays

4 weeks PTO + public holidays

Stock options

Yearly retreats

Qualifications

• Experience in leading and designing complex interactive applications.
• Strong user research skills and ability to create polished experiences.
• Ability to manage tasks autonomously and prioritize effectively.

Responsabilités

• Define and solve high-impact problems from discovery to delivery.
• Contribute to product strategy and collaborate with cross-functional teams.
• Conduct user research and evolve the internal design system.

Connaissances

User-centricity

Collaboration

Technical understanding

Product thinking

Autonomy

Description du poste

Turn.io powers life-improving conversations.

Our chat platform and impact community enable organizations to scale access to vital services. Our chat platform powers small and large social enterprises, non-profits, and governments who are changing the world for the better.

Here are just a few examples of how our customers are using Turn.io to make an impact globally:

• The World Health Organization delivered 60 million messages to over 15 million people during the COVID-19 pandemic, giving them instant access to accurate information.
• Rising Academies improved maths outcomes for children in Ghana through quizzes and tutoring on WhatsApp.
• Pinky Promise is providing affordable, high-quality women's healthcare in India through chat telehealth services.
• The South African National Department of Health is improving health outcomes for 450,000 pregnant women through WhatsApp, offering a 24/7 support line and a self-service knowledge repository.
• The United Nations empowers individuals to take climate action through the “UN Climate Action” WhatsApp service.

We’re a small, global and remote team, from Cambodia to Colombia and everywhere in between. We deeply care about our customers, with user-centricity being at the core of how the entire business operates. Transparency and openness are key to us, where everyone is able to voice and contribute to decisions — big or small. We value a good work-life balance, kindness, empathy and caring about humans.

Role Overview

As a Product Designer atTurn.io, you’ll be designing the tools that enable others to easily create chat services that have a real impact in the world. There’s a long list of interesting problems, some of which have never been solved before. If you have great product and design instincts, technical abilities, taste, and impeccable craft, you’re in the right place. You’ll be reporting to the Design Lead.

Key Responsibilities

• Define, drive and solve high-impact problems from discovery to delivery and iterating
• Contribute to and influence the overall product strategy and vision
• Work cross-functionally with engineers and other partners to ensure your work is not only impactful, but also feasible
• Plan, organise and conduct user research, qualitative and quantitative, and disseminate insights across the business to help drive strategy
• Contribute to and evolve our internal design system
• Help with hiring and establishing a design culture within the company
• Contribute to iterating design and development processes

That said, the nature of a startup dictates that roles often cover a lot more ground than the job specification suggests and as such we prefer generalists over specialists. We, as of now, have no Product Managers and focus on hiring product-minded designers and engineers that, with agency, can drive work themselves. This is an exciting opportunity for the successful candidate to join a funded startup in its founding years and experience and shape the growth of a product first hand.

What We're Looking For

• Experienced:this is a senior role, and we expect a track record of leading and designing complex interactive applications, taking projects from ambiguous discovery and shaping into people’s hands; in small or early stage organisations
• Mission-driven:you care more about the impact we’re having together than nice work you can put on your portfolio
• User-centric:your first instinct is to speak with customers, not jumping to Figma. You’re an advocate for users & user-centricity in the organisation
• Product-thinker:you’re capable of balancing and compromising towards the best solution that is both fantastic to use, easiest to build, and delivers the largest business impact
• Autonomous:you don’t wait for tasks to be assigned to you, for people to manage you and your work, or for other people to find problems for you to solve. You’re a go-getter that is capable of managing themselves, and work on the highest priority thing all the time
• End-to-end:you’re strong all around, being as good doing user research as you are in creating beautiful and polished experiences, and capable of owning the whole process end-to-end
• Collaborator:you recognise that, to go far, you need to collaborate with other individuals — and oftentimes the best ideas come from them
• Technical:you both understand the medium you’re designing for (some Front-end skills are a bonus), and also have hands-on experience building things yourself — giving you personal insight about the problems our customers face when building things with our product
• Love the craft:ultimately, you’re accountable for visual, UI & interaction design — and we expect nothing more than excellence

Benefits

• Work 100% remotely from anywhere in the world
• Flexible working hours
• “Calm Fridays”: most Fridays we only work for half a day and leave the rest of the day to our personal lives
• 4 weeks of PTO (personal time off) + all the public holidays in your country of residence
• Stock options
• Yearly company-wide retreats in beautiful places around the world