Senior Process Improvement Manager (FTC/CDD), Fleet Delivery and Collection

Senior Process Improvement Manager (FTC/CDD), Fleet Delivery and Collection

DESCRIPTION

The Fleet team within Amazon Logistics (last mile delivery operations) is looking for an experienced Sr. Process Improvement Manager (Fixed Term Contract - FTC) to support with Amazon branded vehicle delivery and collection operations in Europe.

At Amazon, we're working to be the most customer-centric company on earth. One experience that we're constantly improving is how we fulfil and deliver orders right to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible.

To meet this goal, Amazon is continually striving to innovate and provide best in class delivery experiences through the introduction of innovative new products and services in the Last Mile Delivery space. Fleet is a highly visible program, both internally and externally (with our customers alongside a variety of stakeholders: suppliers, delivery service providers - DSP, local authorities). This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization.

Key job responsibilities
The Sr. Process Improvement Manager FTC will be responsible for defining and socializing the right processes, partner and supplier communications for delivery and collection of the Light Commercial Vehicle (LCV) fleet used by delivery service partners across Europe. Scope includes both branded fleet and rental programs according to seasonality. This is a pan-European role. You will be handling complex interactions with both internal and external partners.

You will be aligning with multiple internal Amazon teams (fleet scheduling and planning, EU central operations, Legal, regional fleet management, delivery service partner management, field operations teams) to achieve your goals. You will liaise with senior stakeholders from our vendors - fleet management companies and rental suppliers - to align on plans and engage them in delivering ambitious goals.

The candidate will have to demonstrate customer obsession in their ability to consume Delivery Service Partners (DSP) feedback and drive account management teams' adherence to plan.

A day in the life
Some of the key job functions of the Senior Process Improvement Manager are:

1. Defining the in-fleeting and de-fleeting tenets
2. Aligning with partner team on performance management and escalation mechanisms
3. Building the appropriate DSP communications plan and talking points
4. Partnering with Analytics team on standard reporting execution and measuring DSP sentiment.

About the team
The Fleet Delivery and Redeployment team belongs to the Fleet Procurement and Capacity vertical within EU Global Fleet & Products (GFP).

We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide DSP with a seamless experience and pick up/deliver the right van, from/to the right DSP, at the right time, in the right condition.

BASIC QUALIFICATIONS

1. Bachelor's degree or higher.
2. Solid experience handling complex programs. Ideally in the automotive sector, in the areas of fleet management, supply chain in fleet or related fields.
3. Experience in aggregating information and communicating effectively to internal and external stakeholders.
4. Comfortable with communicating and liaising with senior leadership.
5. Fluency with English language, both written and verbal.

PREFERRED QUALIFICATIONS

1. MBA or Masters in engineering.
2. Proven ability to organize complex supply chain programs with multiple internal and external actors.
3. A record of accomplishment in delivering results in a scrappy, ever-growing environment.
4. A history of teamwork and willingness to roll up one's sleeves to get the job done.
5. Fluency in one or more European languages will be a plus.

Amazon is an equal opportunity employer. We believe that a diverse workforce is key to our success. We make hiring decisions based on your experience and skills. We value your desire to learn, invent, simplify, and build.