Senior Payment Operation Analyst (m/f/d)

Deezer; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Deezer premium family account

Gym classes access

Join Deezer Communities

Company events and drinks

Special allowances for sports, travel,

Résumé du poste

Deezer is seeking a Senior Payment Operation Analyst to own daily payment operations, collaborate with the Payment Engineering team, and drive process improvements to optimize revenue and compliance.

The role requires strong SQL/Excel skills, experience in payment processing, and fluency in French and English. You will work closely with Customer care, Legal, and Business teams in a dynamic, fast‑growing environment.

Qualifications

• High knowledge of SQL and EXCEL.
• Strong analysis and recommendation methodology.
• Previous experience in a payment processing environment.
• Curious and rigorous with figures.
• Excellent organizational and analytical abilities.
• Strong written and verbal communication skills in French and English.
• Demonstrated team player with a curious mindset and collaboration with engineers.

Responsabilités

• Manage daily payment operations in coordination with Deezer's payment Engineering team and identify process inefficiencies.
• Monitor payment platform performance (authorization rates, PSP tracking), negotiate PSP rates, analyze transaction costs by method.
• Coordinate audits and ensure compliance of payment journeys and subscription management processes.
• Provide raw data for rights holder revenue reporting, budget tracking and accounting cut‑offs; analyze monthly revenue variances.
• Lead subscription journey optimization and anti‑churn mechanics; support pricing strategy implementation.

Connaissances

SQL

Excel

Data analysis

Communication

French & English fluency

Description du poste

Senior Payment Operation Analyst (m/f/d)

From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world.
At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further!

We believe music is all about embracing the things that make us different.
Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration.
Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world.

Ready for an electrifying journey? Join Us

Job Description

The operation team is responsible for

Management of operational/day-to-day in relationships with Deezer’s payment Engineering team and identification of process inefficiencies

Monitor payment platform performance (authorization rates, PSP tracking), manage fraud risk operations, negotiate PSP rates, analyze transaction costs by method, and identify cost optimization opportunities.

Optimize subscription and churn data quality, implement internal control tools for payment processes and revenue reporting, and coordinate annual audits (statutory auditor deliverables, documentation, testing).

Expertise and support to Deezer teams (Customer care, Legal, Business)

Provide raw data for rights holder revenue reporting, budget tracking and accounting cut-offs; analyze monthly revenue variances

Ensure the payment system complies with local regulations (VAT, consumer protection laws, international legal developments) and maintain ongoing compliance of payment journeys and subscription management processes.

Lead subscription journey optimization, anti-churn mechanics development, conversion A/B testing, and the operational rollout of Deezer's pricing strategy.

Support commercial teams on B2B2C deals design, incorporate customer and internal stakeholder feedback to improve the user experience

Participate in QA testing phases for payment and offer-related releases.

Your will :

Be the payment Operation guardian by owning daily payment operations processes, animate our continuous improvement approach, and help elaborate best practices, as we continue to launch and scale new payment products & services

Collaborate with other Payment Operations Analysts and Payment Engineering team and help foster knowledge sharing among the team

Participate in tight feedback loops with Payment product managers and other internal stakeholders to improve product & processes

Lead specific ad-hoc payment operations improvement projects

Qualifications

High knowledge of SQL and EXCEL

Strong analysis and recommendation methodology

Previous experience in a payment processing environment

Curious and rigorous with figures

Excellent organizational and analytical abilities

Strong written and verbal communication skills in French and English

Demonstrated team player with a curious mindset

Eager and easiness to collaborate with software engineers

At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need. If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou

Additional information

At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e‑learnings and workshops right from the onboarding :

Regular Diversity & Inclusion internal and external talks

Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability, Parenthood (signatory of the Parental Challenge) and LGBTQIA+

Multiple e‑learnings and mandatory training sessions for all managers

English and French courses for all, so that everyone can connect and feel included

Beyond benefits like transportation, we offer you extra perks like:

A Deezer premium family account for free

Access to gym classes

Join over 70 Deezer Communities to connect beyond your day‑to‑day work, share passions, learn from each other and #Belong

Deezer parties several times a year and drinks every thursday

Allowance for sports, travelling and culture

Mental health and well‑being support from Moka.Care

Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo!

If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here !