Senior Operations Team Lead

Bolt; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading mobility company is seeking a Senior Operations Team Lead in Paris to drive operations and enhance driver onboarding. The ideal candidate will have a strong background in project management, excellent communication skills in French and English, and experience in fast-paced environments. This position offers an opportunity to shape the future of urban mobility while working in dynamic teams and enjoying a hybrid work model.

Prestations

Competitive salary and stock options

Hybrid work model

Wellness perks

Qualifications

• Fluent in French and English.
• Experience in a fast-paced environment.
• Excellent communication skills.

Responsabilités

• Drive the execution of global strategic plans for hubs.
• Monitor and evaluate hub performance and productivity.
• Develop onboarding procedures for hub consistency.

Connaissances

Fluent in French

Fluent in English

People-oriented communication

Data-driven decision-making

Project management

Coaching skills

Description du poste

We are looking for a Senior Operation team lead to join the operations team responsible for driving the translation, implementation, and execution of the global strategic plan for hubs. As a Senior Operations Team lead you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

Abot us

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

About The Role

You will be part of a dynamic team of operation team leads and coordinators and responsible for the in-person onboarding of our drivers. You will translate strategic goals and high-level insights into structured, actionable plans to foster top-in-class experience in our hubs, building strong foundations for early retention of drivers into the platform. This role offers a unique opportunity to drive meaningful impact across Bolt's global operations while developing solutions that benefit our drivers

Main tasks and responsibilities:

• Drive the translation, implementation, and execution of the global strategic plan for hubs.
• Monitor and evaluate the performance of hubs, providing guidance and support to ensure targets are met : be fully accountable for the performance, productivity, and quality of the hubs.
• Perform root cause analysis for any gaps in target achievements, using problem-solving techniques and presenting findings in a clear, results-oriented manner.
• Develop and implement standardized onboarding & support management procedures across all hubs to ensure consistency and efficiency.
• Work hand by hand with the operation managers & senior operation specialist to identify and address operational challenges in order to enhance the onboarding process and maximize activation and early retention.
• Hire, train, and manage hub supervisors across all locations.
• Monitor industry trends and competitor activities to identify opportunities and threats.
• Lead by example, fostering an environment where ethical behavior is recognized and rewarded.
  
  
  

About you:

• You are fluent in written and spoken French and English.
• You have experience in thriving in a fast-paced environment.
• You are a passionate, people-oriented person who is an excellent communicator.
• You are great at making data-driven and metric-driven decisions.
• You can effectively communicate in English, efficiently network, and build meaningful relationships with internal and external stakeholders.
• You have a significant focus on project and stakeholder management.
• You have excellent coaching skills to get people to deliver great results.
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3-4 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location and role.