Senior Murex Production Manager (onsite, Paris) – International client

Twtspain; Paris; On-site; EUR 83,000 - 90,000; Full time

Job summary

Senior Murex Production Manager required for an on-site role in Paris within an international organisation. English is mandatory; 5–7 years of experience and proven Murex expertise are essential. ITIL knowledge is advantageous for service management and production support leadership.

The position focuses on overseeing production support, incident and change management, and driving continuous improvement in service delivery with cross-functional teams and client stakeholders.

Qualifications

• Minimum 5–7 years of experience in production/support roles.
• Proven knowledge and experience with Murex.
• Knowledge of ITIL principles preferred.

Responsibilities

• Oversee production support and service management within complex IT environments.
• Manage incidents, problems and change requests across teams.
• Coordinate technical and business teams to prioritise operations.
• Drive service improvements and governance with client stakeholders.

Skills

Murex

ITIL

ServiceNow

Education

Certified Studies (Minimum)

Job description

Senior Murex Production Manager (onsite, Paris) – International organisation

Profile: Project Manager/Production Manager.

Rate: up to 450-490€/day.

Key knowledge: ServiceNow.

Studies: Certified Studies (Minimum).

Languages: English MANDATORY

Minimum experience: 5 to 7 years.

Mandatory requirement: Proven knowledge and experience with Murex.

Knowledge of ITIL principles and experience supporting business-critical applications are considered advantageous.

The position is 100% onsite in Paris. The ideal candidate will be highly organised, proactive and solution-oriented, with a strong commitment to operational excellence, reliable service delivery and the continuous improvement of IT production support processes.

Description:

We are seeking a Senior Murex Production Manager to oversee production support and service management activities within complex IT environments, ensuring service continuity, operational stability and effective governance. The role involves managing incidents, problems and change requests, coordinating technical and business teams, prioritising operational activities, driving service improvements and maintaining strong relationships with client stakeholders.

Key responsibilities include monitoring service performance, coordinating issue resolution, managing crisis situations, facilitating communication across multidisciplinary teams, organising knowledge-sharing initiatives and ensuring that agreed actions are implemented and completed within the required timeframes. The successful candidate will proactively identify operational risks, manage competing priorities and contribute to the continuous improvement of service quality and efficiency.

Candidates must have proven experience in production support, application management, IT service management, business analysis or similar client-facing operational roles, with strong expertise in incident management, change coordination, crisis handling and cross-functional collaboration. Excellent leadership, organisational and stakeholder management skills are essential, together with the ability to work autonomously, communicate effectively with both technical and business audiences, and maintain high levels of customer satisfaction in fast-paced environments.