Senior Instructional Designer

Back Market is the world's leading refurbished electronics marketplace with a team of 650 people, operating in 21 countries. Recognized as one of the World's Most Innovative Companies by Fast Company in 2019 and 2021, our mission is to empower people to consume tech sustainably by providing a high-quality, accessible, and eco-friendly alternative to buying new electronics. Since our launch in 2014, we have helped avoid the production of over 1,000,000 tons of CO2e worldwide.

The Training & Content team ensures our customer service agents are continuously updated with the right information and skills. Our content includes over 5,000 pieces in 5-17 languages. We seek an experienced instructional designer to enhance our customer service training, focusing on:

1. Designing and delivering high-quality educational content for customer service agents.
2. Managing our digital content platform and ensuring training accessibility for our partners.
3. Tracking learning metrics and proposing new training initiatives based on data.

YOUR MISSION (IF YOU ACCEPT IT)

• Manage our LMS platform, keeping training content relevant and up-to-date.
• Lead the development and delivery of our Train-the-Trainer program.
• Collaborate with internal teams, SMEs, and external partners to create effective training programs.
• Design engaging training using our authoring tool & video (Evolve) and publish via LMS (360 Learning).
• Identify KPIs to measure training impact and comprehension.
• Facilitate live and recorded training sessions; some international travel may be required.

YOU ARE IN THE RIGHT PLACE IF YOU:

• Have completed studies in instructional design or L&D, or possess equivalent experience.
• Have strong knowledge of UX/UI and learning design concepts.
• Have 5-6 years of LMS experience, preferably with 360 Learning.
• Have experience designing engaging e-learning with professional authoring tools (Intellum Evolve is a plus).
• Experience as a trainer in a customer service environment is advantageous.
• Are collaborative, organized, and detail-oriented.
• Knowledge of HTML, CSS, JavaScript is a plus.
• Fluent in English; additional languages like French, Spanish, German, or Japanese are a plus.

RECRUITMENT PROCESS:

• Interview with Talent Acquisition
• Technical test with Training & Content team
• Interview with Head of Back Market After Sales
• Back Market Value interview

WHY JOIN US?

• Contribute to reducing electronic waste and fighting planned obsolescence.
• Be part of a mission-driven company since January 2022.
• Work globally with innovative freedom in Europe, the USA, and Asia.
• Collaborate with passionate experts and grow your career with personalized training.
• Participate in the Leadership Academy and develop leadership skills.
• Enjoy competitive salary, equity, and benefits, including remote work options.
• Join a diverse, open-minded, and friendly environment with internal events and ERGs.

Note: Non-citizens may need a work permit. Applications should be submitted via the 'Apply now' button. We promote diversity and inclusion and are committed to equal opportunity employment.