Senior ICT Engineer

JR France; Saint-Just-en-Chaussée; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Une entreprise dynamique à Saint-Just-en-Chaussée recherche un Technicien de Support Informatique pour assurer la maintenance, l'analyse et la réparation des systèmes informatiques sur site. Vous interagirez avec divers utilisateurs en fournissant un service à la clientèle exceptionnel et en documentant toutes les interactions. Le poste nécessite des compétences en communication, une bonne organisation et une capacité à travailler de manière autonome tout en étant proactif.

Qualifications

• 2+ années d'expérience dans le support sur site pour ordinateurs de bureau, ordinateurs portables, imprimantes, moniteurs.
• Connaissance des concepts et pratiques en gestion des services informatiques.
• Fluent en français et anglais, permis de conduire.

Responsabilités

• Maintenir, analyser, dépanner et réparer les systèmes informatiques.
• Documenter le processus de demande d'assistance et prioriser les problèmes.
• Construire et maintenir des relations avec les utilisateurs.

Connaissances

Communication

Service à la clientèle

Résolution de problèmes

Analyse

Description du poste

Social network you want to login/join with:

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Client:

NSC Global

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

579766813257944268832760

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Work onsite to maintain, analyse, troubleshoot, and repairs computer systems, hardware and computer peripherals. Document, maintain, upgrade, or replace hardware and software systems. Supports and maintain user account information including rights, security and systems groups.ResponsibilitiesField incoming help requests from end users via both telephone and work orders in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information, and nature of problem or issueBuild rapport and elicit problem details from help desk customersPrioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technicianRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.Experience and Qualifications:~ Working knowledge of commonly used concepts, practices, and procedures in the related field. Awareness of at least one of the following infrastructure support components:~ PPG standard desktop, tools & utilities,~ IT networks and voice services,~ Thin Client technology (Citrix),~ Ticket handling tools/cross team troubleshooting;~ Understanding of IT Service Management concepts;~ Strong verbal communication skills, including the ability to document operations procedures;~ Strong customer service skills and the ability to deal all types of customer service requests;~ Good analytical, communication, problem solving, and organizational skills;~ Ability to effectively work independently and in a multi-cultural team environment;~ Ability to effectively interact with a diverse user base;~ Ability to work in a manufacturing environment with sensitivity safety and physical security;~ Highly organized, result oriented, self-motivated and proactive;~ Analytical, solution minded and delivery focused;~ Driving license.~ Fluent in French and English~2 + years of providing onsite support for: Desktops, Laptops, Printer, monitors, etc.