Senior Housekeeper

CGIAR System Organization; Montpellier; Sur place; EUR 25 000 - 45 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated Housekeeping Manager to lead a team in maintaining high cleanliness standards. This role involves assigning duties, managing supplies, and ensuring guest satisfaction through effective complaint resolution. The ideal candidate will have a strong background in hospitality management, with the ability to multi-task and thrive in a fast-paced environment. Join a pleasant campus environment where competitive salaries and attractive benefits await you.

Qualifications

• 4 years experience in a similar role in a structured environment.
• Certification in Hotel and Catering is an added advantage.

Responsabilités

• Assign duties to housekeeping staff and inspect their work.
• Investigate and resolve guest complaints regarding housekeeping services.
• Prepare daily work assignments for housekeeping staff.

Connaissances

Hospitality Management

Multi-tasking

Teamwork

Formation

National Diploma in Hospitality and Management

Description du poste

The International Institute of Tropical Agriculture seeks suitable Nigeria Nationals for the position below at the Institute’s headquarters in Ibadan.

Closing Date: 17 March 2025

DUTIES:

1. Assign duties to housekeeping staff and inspect their work to ensure adherence to established cleaning standards.
2. Investigate and resolve guest complaints regarding housekeeping service or equipment.
3. Prepare daily work assignments for housekeeping staff based on occupancy and guest requests.
4. Coordinate with reception regarding guest requests and room status updates.
5. Inspect all rooms, public areas, and back-of-house areas to ensure cleanliness at all times.
6. Conduct orientation and ongoing training for housekeeping staff, covering policies, procedures, and equipment use.
7. Manage housekeeping supplies and inventory.
8. Develop and implement work schedules for the housekeeping department, ensuring adequate staffing levels.
9. Manage the lost-and-found department, processing and returning lost items to guests.
10. Maintain cleanliness, orderliness, and appearance of the entire I-House.
11. Ensure that rooms are cleaned and maintained according to IITA standards.
12. Address and resolve guest complaints promptly and professionally.
13. Perform any other duties as may be directed by the Supervisor.

Requirements

QUALIFICATION:

National Diploma certificate in Hospitality and Management or related field with four (4) years’ experience performing a similar role in a well-structured environment. Certification in Hotel and Catering is an added advantage.

COMPETENCIES:

The ideal candidate must:

• Have hotel experience.
• Have the ability to multi-task and manage time effectively in a fast-paced environment.
• Be a good team player and have the ability to work under pressure.

We offer a highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.