Senior Guest Experience Manager - 1 Year Fixed Term Contract

Airbnb; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Airbnb Luxe seeks a passionate Guest Experience Manager to design and execute luxury experiences for high-profile clients. The role requires strong hospitality experience, advanced fluency in French, and excellent problem-solving skills to ensure exceptional service and client satisfaction.

Qualifications

• 5 years experience selling and managing luxury travel
• Must be bilingual in French
• Highly self-motivated and capable of working independently

Responsabilités

• Design bespoke travel itineraries tailored to guests' preferences
• Act as the primary point of contact for guests throughout their journey
• Coordinate with service providers to ensure exceptional experiences

Connaissances

Creativity

Problem-solving

Interpersonal skills

Communication skills

Financial acumen

Formation

Bachelor's degree in Business Administration, Hospitality, Tourism or related field

Outils

Salesforce

Description du poste

Airbnb Luxe is a premium tier of Airbnb offering unique and high-end stays. The Guest Services team within Luxe curates and manages the end to end travel experience for high-spend guests. The team sources unique homes designs bespoke services and experiences and offers personalised assistance to deliver exceptional hospitality for exclusive guests.

The difference you will make :

We are seeking a passionate and experienced Guest Experience Manager on a 1-year fixed-term contract to design and execute high-touch luxury travel experiences for high-profile clients. The ideal candidate is a self-starter who thrives in a fast-paced environment has a proven track record of selling luxury trips and is deeply committed to delivering exceptional service.

Advanced fluency in both spoken and written French is essential for this role as youll be working closely with French-speaking clients and partners. This individual must also possess a blend of creativity problem-solving skills and discretion understanding the confidentiality and trust required to work with our clientele.

A typical day :

Design & Deliver Luxury Experiences :

• Become the go-to expert for Airbnb Luxe homes and services for guests
• Craft bespoke travel itineraries and services tailored to the unique preferences of Airbnb Luxe guests
• Coordinate with home hosts and top-tier service providers and partners including private chefs drivers and local guides to deliver 5 star stay experiences.
• Provide personalised and discreet services while ensuring a high level of guest satisfaction and maintaining confidentiality at all times.
• Leverage your experience in selling luxury trips to build trust and long-term relationships with guests.
• Act as a trusted advisor providing proactive recommendations that enhance their travel experiences.
• Meet and / or exceed key sales and service performance indicators
• Act as the primary point of contact for guests from inquiry through post-trip follow-up ensuring a flawless end-to-end experience.
• Handle last-minute changes or requests with poise and a solution-oriented mindset.

Operational Excellence :

• Utilise tools like Salesforce to track leads bookings and guest preferences.
• Collaborate cross-functionally with internal teams to unblock issues and solve guest problems in a timely manner
• Strong financial acumen with the ability to manage large expense budgets

In-Person Engagement :

• Comfortable with domestic travel to meet guests inspect properties and oversee on-the-ground logistics.
• Represent Airbnb Luxe at events networking opportunities and guest engagements.
• 5 years experience selling and managing luxury travel
• Proven ability to sell and upsell high-value travel experiences.
• Exceptional interpersonal and communication skills with the ability to build trust and rapport with discerning clients.
• Creative and solution-oriented with a meticulous eye for detail.
• Proficiency in Salesforce or similar CRM platforms.
• Highly self-motivated proactive and capable of working independently.
• Discreet and trustworthy with an understanding of the confidentiality required when working with UHNW individuals.
• Passionate about luxury travel and creating unforgettable experiences.
• Flexibility to travel frequently and adapt to the needs of your client portfolio.
• Knowledge of global luxury destinations and cultural nuances is a plus.
• Bachelors degree in Business Administration Hospitality Tourism or a related field (preferred).
• must be bilingual in French

Our Commitment To Inclusion & Belonging :

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.

Required Experience :

Manager

Key Skills

Employment Type : Contract

Experience : years

Vacancy : 1