Senior Full-Stack Engineer ReactJS/NodeJS

Gorgias; Paris; Hybride; EUR 89 000 - 110 000; Plein temps

Résumé du poste

An established industry player is seeking a Senior Software Engineer to join their innovative team. In this high-impact role, you will design and scale an AI-driven platform that enhances e-commerce support and sales. You will influence system architecture and performance while collaborating with cross-functional teams to integrate cutting-edge AI features. This is a unique opportunity to shape the future of customer interactions and drive significant revenue growth. Join a fast-growing company that values diversity and offers generous benefits, including extensive vacation, health insurance, and professional development resources.

Prestations

5-week vacation plus 2 weeks RTT

Paid sick leave

Paid parental leave (16 weeks)

MacBook Pro

Personal credit card for lunches

Private health insurance

Workstation setup allowance (€700)

Learning material budget (€1500)

Wellness support budget (€500)

Company retreats and summits

Qualifications

• 8+ years experience in building scalable web applications.
• Deep expertise in system design and cloud-native architectures.

Responsabilités

• Architect and evolve AI agent platform for scalability and resilience.
• Design monitoring strategies using tools like Datadog and Grafana.

Connaissances

TypeScript

Node.js

React

System Design

Microservices

Cloud Computing

Formation

Bachelor in Computer Science

Master in Computer Science

Outils

Datadog

Grafana

Prometheus

OpenTelemetry

Description du poste

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

The position is available across our European hubs, including Paris (France), Lisbon (Portugal), Bucharest (Romania) and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.

About the team

Join the Conversation AI team, a core pillar of Gorgias’s vision to become the leading conversational platform in e-commerce. Our AI-driven solutions power millions of support and sales conversations every day, delivering exceptional experiences and driving tangible revenue growth for brands around the globe. Your work will directly influence how shoppers discover products, receive timely support, and make purchase decisions—24/7.

As a Senior Software Engineer, you will design, build, and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast.

What You’ll Do

• Architect and evolve our AI agent platform, ensuring scalability, resilience, and high availability.

• Design and implement monitoring & observability strategies, using tools like Datadog or Grafana to track performance and detect issues proactively.

• Collaborate across teams to integrate AI-driven features into our customer support ecosystem.

• Optimize system performance, resource usage, ensure fast processing, building cost-effective solutions.

• Contribute to strategic decision-making on system design, best practices, and long-term scalability.

• Mentor junior engineers and help shape the engineering culture at Gorgias.

Who You Are

• 8+ years of experience building and maintaining scalable web applications.

• Deep expertise in system design, microservices, and cloud-native architectures.

• Strong experience in TypeScript, Node.js, React, and cloud computing platforms.

• Hands-on experience with monitoring and logging tools (Datadog, Prometheus, OpenTelemetry, etc.).

• Proven ownership over large-scale projects, from design to deployment.

• Experience working in a cross-functional, product-focused team.

Why Join Us?

• High-impact role: Drive the architecture and performance of a mission-critical AI platform.

• Technical ownership: Influence decisions on scalability, reliability, and monitoring.

• Fast-growing company: Gorgias is scaling rapidly, providing opportunities for career growth.

Company Benefits and Perks

• ️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

• Paid sick leave

• Paid parental leave (16 weeks)

• MacBook Pro

• ️ Personal credit card to buy lunches (we use Swile)

• We provide private health insurance (we use Alan)

• ️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias: We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [e-mail]. Let’s grow together!

Compensation Range: €89.5K - €109.7K