Senior Field Service Specialist (Paris-West)

QIAGEN; Les Ulis; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise leader dans le domaine des sciences de la vie recherche un Spécialiste de Service sur le Terrain pour intervenir dans la région Paris-Ouest. Vous serez responsable de l'installation, de la maintenance, et du soutien de solutions analytiques, tout en développant des relations clients positives. Ce rôle nécessite un diplôme en ingénierie, des compétences techniques et une forte capacité de communication en français et en anglais.

Prestations

Environnement de travail collaboratif et sûr

Opportunité de croissance et d'innovation

Qualifications

• Expérience en maintenance et réparation d'instruments de laboratoire complexes.
• Connaissances informatiques, en réseau, et LIMS requises.
• Anglais professionnel, maîtrise du français exigée.

Responsabilités

• Support sur site des solutions automatisées et des appareils analytiques de QIAGEN.
• Installation, maintenance, dépannage et réparation des instruments de laboratoire.
• Maintenir les relations positives avec les clients.

Connaissances

Support technique

Communication écrite et verbale

Relations clients

Formation

Diplôme en ingénierie mécanique, électrique ou biomédicale

Description du poste

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.

Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.

There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic, international and diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

We are currently looking for a Field Service Specialist to join our French team.

The main territory of scope will be the Paris-West region , but not limited to, as there is a possibility of covering the remaining French territory and abroad.

Main responsibilities :

• On-site field support of QIAGEN automated solutions and analytical devices.
• Work includes installation, maintenance, troubleshooting, repair, and general support of laboratory instrumentation on all levels (hardware, software and utilization).
• Maintain and develop positive relationships with customers and references.
• Assist in meeting / exceeding sales targets and related KPI's in relation to maintaining high levels of customer satisfaction and service.
• Ensure all documentation is completed accurately, in a timely fashion, and aligned with any regulatory requirements. Utilize relevant internal CRM databases to input and provide information to the organization.
• Positively represent QIAGEN in front of the customer, be a good example.

Position Requirements

• Mechanical / Electrical / Biomedical Engineering degree. Molecular biology knowledge is a plus.
• Automation experience or minimum of 3 years of service (preferred).
• Support experience in a comparable position within the after-sales service business in the Clinical or MDx Market, or equivalent experience repairing and maintaining instrumentation in the Clinical and / or MDx field, in vitro diagnostics, hematology, and / or chemistry.
• Minimum IT / Network / Lims knowledge required.
• Experience in Service and Repair of high complexity laboratory instruments (preferred).
• Excellent written and verbal French language communication skills, as well as professional level of English language, written and verbal.
• Valid driver’s license and willingness to travel extensively on a national level (85%), and internationally occasionally.
• Ability to lift up to 25kgs.

What we offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.