Senior Director (Commercial)

Light & Wonder; Nice; Sur place; EUR 60 000 - 120 000; Plein temps

Résumé du poste

An established industry player is seeking a Senior Director of Systems to lead their Casino Management Systems business in Europe. This pivotal role involves building strong relationships with customers and C-Suite decision-makers while developing strategic market plans to drive new business opportunities. The successful candidate will leverage their technical sales experience and understanding of casino operations to enhance customer satisfaction and success. With a focus on collaboration and effective communication, this role is ideal for a dynamic leader ready to make a significant impact in a thriving sector.

Qualifications

• 7-10 years of technical sales experience in software/systems.
• Understanding of casino operations and gaming technology is a plus.

Responsabilités

• End-to-end ownership of customer activities for systems products in Europe.
• Develop market strategies and manage sales pipeline effectively.
• Lead contract negotiations and ensure alignment with objectives.

Connaissances

Technical Sales

Relationship Building

Analytical Thinking

Strategic Planning

Presentation Skills

Customer Focus

Formation

Bachelor's Degree in Business or related field

7-10 years of experience in technical sales

Description du poste

Role Summary

The Senior Director of Systems is accountable for the overall performance of our Casino Management Systems business in Europe. Working with local and global teams, they will define customer opportunities, deliver activities to secure new customers, and manage the teams that support existing customers.

The successful candidate will be able to demonstrate that they build positive, trusted relationships with key team members and C-Suite decision makers and demonstrate a natural ability to help customer partners realize value and efficiency from their investment in L&W’s products and services.

Candidates coming from an ERP background would be well suited to this role.

Essential Job Functions

• End-to-end ownership of all customer activity for systems products within the European region.
• Create market-by-market strategies and plans to deliver new business opportunities.
• Identify and target new business opportunities through proactive prospecting and lead generation activities.
• Conduct in-depth analysis to understand partners’ business challenges and objectives.
• Build and maintain a robust sales pipeline through effective networking, market research, and collaboration with internal stakeholders.
• Develop and deliver compelling sales proposals and presentations tailored to each customer, presenting and demonstrating our solutions to key decision-makers.
• Lead contract negotiations and ensure terms align with both client and company objectives.
• Develop and implement account plans to achieve long-term objectives.
• Identify, manage, and close opportunities for upselling and cross-selling to existing customers.
• Ensure all customers are aware of new products, features, and upgrades.
• Collaborate with internal teams, including product development and regional support teams, to ensure client satisfaction and success.
• Indirect management of customer services team (installation, helpdesk, customer project, and account management).
• Communication and collaboration with the Regional Leadership Team.

TRAVEL REQUIREMENTS

• Travel required to our offices in Nice & Barcelona (operational base for development and support teams) with occasional travel to Las Vegas (global head office).

QUALIFICATIONS

• 7-10 years of technical sales experience in software and/or systems with a track record of exceeding targets.
• Understanding of casino operations and gaming technology is a significant benefit.

KNOWLEDGE, SKILLS, & ABILITIES

• French fluency desired.
• Strategic approach and ability to see the big picture.
• Analytical thinker with the ability to translate problems into action plans.
• Strong relationship builder with evidence of a customer-focused style.
• Proven ability to develop and nurture relationships with prospects, customers, managers, etc.
• Strong verbal, written, and presentation skills.