Senior Developer Support Engineer - AI-Driven On-Call

Prelude; Paris; On-site; EUR 55,000 - 80,000; Full time

Job summary

Prelude is seeking a Senior Technical Support professional in Paris to guide developer customers through complex integrations and troubleshoot issues. You will directly influence the support function's evolution and customer satisfaction.

Ideal candidates have 6+ years in B2B SaaS support, strong coding skills in Python, JS/TS, or Go, and a track record of implementing AI-driven solutions in their workflow.

Join a fast-growing team and help shape the future of user onboarding technology!

Qualifications

• 6+ years supporting developers at a B2B SaaS company.
• Comfortable in code, fluent in Python, JS/TS, or Go.
• Excellent written English; knowledge of other European languages is a bonus.

Responsibilities

• Own end-to-end technical support for developer customers.
• Help onboard new customers ensuring smooth integration.
• Monitor key accounts to enhance user experience.
• Develop understanding of client businesses to provide tailored support.
• Participate in incident response and post-incident reviews.

Skills

Supporting developers

Technical troubleshooting

API integration

Python

JavaScript/TypeScript

Go

SQL

AI workflow integration

Tools

Datadog

Postman

Grafana

Job description

Prelude is seeking a Senior Technical Support professional in Paris to guide developer customers through complex integrations and troubleshoot issues. You will directly influence the support function's evolution and customer satisfaction.

Ideal candidates have 6+ years in B2B SaaS support, strong coding skills in Python, JS/TS, or Go, and a track record of implementing AI-driven solutions in their workflow.

Join a fast-growing team and help shape the future of user onboarding technology!