Senior Customer Success Manager - France (Directeur •rice de Clientèle) (m / f / d)

Appinio; Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Appinio, une entreprise de recherche de marché innovante, recherche un Senior Customer Success Manager à Paris. Vous serez responsable de la gestion d'un portefeuille clients et de la délivrance d'insights essentiels pour aider les entreprises à atteindre leurs objectifs. Le candidat idéal aura une formation solide en psychologie ou en administration des affaires et au moins 7 ans d'expérience dans la consultation auprès de clients B2B. Des compétences en communication et en gestion de projets sont vivement souhaitées.

Prestations

Politique de vacances flexible

Travail temporaire à l'étranger

Matériel fourni, y compris un MacBook

Qualifications

• Expérience de 7 ans dans le soutien et le conseil aux clients B2B.
• Antécédents en recherche de marché.

Responsabilités

• Gérer un portefeuille de clients en tant que conseiller principal.
• Conduire des ateliers et des formations pour les clients.

Connaissances

Communication

Compétences analytiques

Gestion de projets

Formation

Diplôme en psychologie, administration des affaires ou recherche de marché

Description du poste

Hello there! Were Appinio a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.

We started out in Hamburg back in 2014 but are now proud to operate worldwide with over 260 employees across 13 countries (we are remote-first), serving 2,600 international clients with research in 190 markets globally.

Want to be a part of the Appinio movement?

At Appinio, we value transparency in our recruitment process and have created a blog to share what to expect during each step of our journey together: here.

As Appinio continues to revolutionize the market research industry, we are dedicated to delivering exceptional experiences to our clients. Our Customer Success Team plays a vital role in this mission, supporting clients in leveraging our research approaches and technology effectively. We are seeking a talented Senior Customer Success Manager (m/f/d) with a market research background to join our team in France.

As a Senior Customer Success Manager, you will support a portfolio of clients, acting as a trusted advisor to help them generate and utilize consumer and shopper insights to meet their business objectives. Your responsibilities include managing the entire client lifecycle—from proposal development to results presentation—ensuring clients understand and maximize our products. You will also serve as a strategic advisor to foster growth through guidance and support, proactively gather feedback, and collaborate cross-functionally to improve our offerings.

What you'll be doing:

• Serve as the primary contact and advisor for a portfolio of clients, maintaining strong relationships through support and regular check-ins (e.g., QBRs).
• Understand clients' business challenges and help resolve them using market and consumer research; provide strategic guidance on leveraging insights.
• Conduct client workshops and training on modern research methods to empower clients to utilize insights effectively.
• Manage research projects end-to-end, ensuring timely survey launches, results delivery, and optimal use of research budgets.
• Manage renewals, upselling, cross-selling, and subscription extensions by identifying growth opportunities and applying strategic account planning.
• Identify and work on expansion opportunities, collaborating with sales to raise awareness of the value of insights within client organizations.

You will thrive in this role if:

• You hold a degree in Psychology, Business Administration, Market Research, or a related field.
• You have a background in market research.
• You possess at least 7 years of experience supporting and consulting B2B clients, preferably in SaaS, management consulting, or advertising/communications.
• You are experienced in dynamic, interactive environments.
• You are driven and want to help take Appinio to new heights, revolutionizing the industry.
• You are proficient in French (C2) and English (C1).
• You bring a pragmatic, proactive, and hands-on approach.
• You are an active listener who communicates purposefully and confidently.

Success in this role will be measured by:

• Utilization of purchased research capacity.
• Upsell and cross-sell success.

What’s in it for you:

• Flexible vacation policy—no hard cap on days off.
• Temporary work abroad—up to 180 days per year within the EU.
• All necessary hardware, including a MacBook.
• For those in Hamburg or Berlin, access to a Deutschland ticket or mobility budget via NAVIT app.
• In Germany or Spain, access to subsidized Urban Sports Club membership.
• In major cities (Hamburg, Berlin, Munich, London, Madrid, Barcelona, New York), access to co-working spaces.

Reminder: Please submit your application in English.

This role offers growth potential and the opportunity to shape the future of market research. Even if you're an 80% fit but passionate about the role, we encourage you to apply. We look forward to hearing from enthusiastic candidates.

Appinio is an equal-opportunity employer. All applications will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Learn more about us:

Required Experience: Manager

Key Skills:

Employment Type: Full Time

Experience: Years

Vacancy: 1