Senior Customer Success Manager (Europe-based, Remote)

Joomag; France; À distance; EUR 50 000 - 90 000; Plein temps

Résumé du poste

An innovative digital publishing platform is seeking a Senior Customer Success Manager to enhance customer satisfaction and success. This role involves building strong relationships with mid-size and enterprise clients, providing strategic guidance, and ensuring seamless onboarding. The ideal candidate will have extensive experience in a customer-facing role within B2B SaaS, excellent communication skills, and a passion for technology. Join a forward-thinking company that values teamwork, inclusivity, and mutual respect, and help clients achieve their goals while driving engagement and revenue.

Qualifications

• 5+ years in a customer-facing B2B SaaS role.
• Proven ability to build relationships and drive customer success.

Responsabilités

• Act as a trusted advisor, understanding customer needs.
• Build and maintain relationships with key stakeholders.
• Ensure smooth onboarding and conduct regular check-ins.

Connaissances

Customer Success Management

Relationship Building

Communication Skills

Analytical Skills

Problem-Solving

B2B SaaS Experience

Self-Motivated

Outils

Salesforce

HubSpot

Gainsight

Description du poste

Senior Customer Success Manager (Europe-based, Remote)

Trusted by over 5,000 customers and millions of users, Joomag is a digital publishing and content experience platform that helps companies create and deliver interactive publications from PDFs or templates. We provide analytics and behavioral insights to optimize content strategy, drive engagement, and accelerate revenue.

Our Customer Success Department plays a key role in our success. We see our customers as partners, and our team is dedicated to ensuring they receive support and guidance to maximize their experience with our platform.

As a Senior Customer Success Manager, you will ensure the success and satisfaction of our mid-size and enterprise customers worldwide. You will build relationships and provide guidance to help clients achieve their goals.

Responsibilities

• Act as a trusted advisor, understanding customer needs and providing strategic guidance
• Build and maintain relationships with key stakeholders, serving as their main contact for platform-related inquiries
• Ensure smooth onboarding and conduct regular check-ins to assess satisfaction and identify improvements
• Identify opportunities for upselling and expanding platform usage
• Collaborate with Sales, Marketing, and Product teams to drive success and resolve escalations

Requirements

• 5+ years in a customer-facing role within B2B SaaS, ideally as a Customer Success or Account Manager
• Proven ability to build relationships and drive customer success
• Excellent communication and presentation skills for technical and non-technical audiences
• Strong analytical and problem-solving skills
• Experience with CRM tools like Salesforce, HubSpot, or Gainsight
• Passion for technology and its business impact
• Ability to thrive in a fast-paced environment and manage multiple priorities
• Self-motivated, proactive, with a strong sense of ownership

Benefits and Culture

At Joomag, we foster an inclusive environment based on mutual respect and shared learning. We value reliability, teamwork, and openness. We encourage applications from all backgrounds, especially those who may not meet every qualification but are enthusiastic about the role.

Hiring Stages

1. Video interview: Record responses to predefined questions at your convenience
2. Interview with Recruiter: 30-minute online chat about your background and interest
3. Interview with CEO: 30-minute online discussion about your fit and strategic questions
4. Offer: If selected, you'll receive a formal job offer and next steps

We are committed to diversity and equal opportunity employment.