Senior Customer Success Manager / Directeur·rice de Clientèle – France (m/f/d)

Appinio; France; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Join a global market research company as a Senior Customer Success Manager in France. You'll support clients in leveraging insights to achieve business goals, manage projects, and foster strong relationships. Enjoy unlimited vacation days and work-from-anywhere flexibility.

Prestations

Unlimited vacation days

Work-from-anywhere policy

Hardware provided, including MacBook

Access to co-working spaces

Qualifications

• 5–7 years of experience supporting B2B customers in SaaS or consulting.
• Proficient in French (C2) and English (C1).

Responsabilités

• Serve as primary contact and advisor for clients.
• Manage research projects end-to-end.
• Conduct workshops and training for clients.

Connaissances

Communication

Active Listening

Proactivity

Formation

Degree in Psychology

Degree in Business Administration

Degree in Market Research

Description du poste

Allow us to introduce ourselves

Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.

We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets globally.

Want to be a part of the Appinio movement? Here at Appinio, we value transparency in our recruitment process, and we've created a blog to share what to expect during each step of our journey together: here

Your mission as a Senior Customer Success Manager / Directeur·rice de Clientèle – France (m/f/d)

As Appinio continues to revolutionize and conquer the market research industry, we are dedicated to delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission, supporting clients in leveraging our market research approaches and technology. We are seeking a talented Senior Customer Success Manager to join our team in France.

As a Senior Customer Success Manager, you will support a portfolio of clients, act as a trusted advisor, and enable them to generate and utilize consumer and shopper insights to achieve their business goals. You will manage projects from proposal to presentation, ensuring clients understand and maximize our products. Your role includes acting as a strategic advisor to foster growth and proactively gathering feedback to improve our offerings.

Join us at Appinio and help shape the future of market research!

What you’ll be doing

1. Serve as the primary contact and advisor for clients, maintaining strong relationships through support and regular check-ins (e.g., QBRs).
2. Understand clients’ business challenges and help resolve them using market and consumer research; provide strategic guidance on leveraging insights.
3. Conduct workshops and training to educate clients on modern research methods and industry-specific insights.
4. Manage research projects end-to-end, ensuring efficient survey launches, timely results, and optimal budget use.
5. Handle renewals, cross-sells, up-sells, and subscription extensions by identifying opportunities and applying strategic account planning.
6. Identify growth opportunities and collaborate with sales to promote the value of insights across organizations.

You will thrive in this role if

1. You hold a degree in Psychology, Business Administration, Market Research, or a related field.
2. You have a background in market research.
3. You have 5–7 years of experience supporting and consulting B2B customers, ideally in SaaS, management consulting, or advertising/communications.
4. You are experienced in dynamic, interactive environments.
5. You are driven and aspire to elevate Appinio and revolutionize the industry.
6. You are proficient in French (C2) and English (C1).
7. You bring a hands-on, pragmatic, and proactive approach.
8. You are an active listener, communicating purposefully and confidently.

Success in this role will be measured by:

1. Utilization of research capacity.
2. Client retention and revenue growth.
3. Upsell and cross-sell success.
4. Client engagement and platform adoption.

What’s in it for you?

1. Flexibility Policy: Unlimited vacation days.
2. Work-from-anywhere Policy: Work outside your country of residence in the EU for up to 180 days/year.
3. All hardware provided, including a MacBook.
4. In Hamburg or Berlin, access to a Deutschland ticket or mobility budget via NAVIT app.
5. In Germany or Spain, subsidized Urban Sports Club membership.
6. Access to co-working spaces in major cities where we have offices.

Additional notes

Please submit your application in English.

This role is open to passionate candidates, even if you’re 80% of the ideal profile. We value enthusiasm and a genuine interest in the role.

We are an equal-opportunity employer, welcoming applications regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.