SENIOR CUSTOMER SUCCESS MANAGER

STATION F; Paris; Hybride; EUR 56 000 - 60 000; Plein temps

Avantages offerts par ce poste

25 days paid leave

RTT days

Meal vouchers

Complementary health insurance

50% reimbursement of public transport

Paris office presence 3 days/week

Résumé du poste

Assessio in Paris is seeking a Senior Customer Success Manager to lead a portfolio of large French accounts, guiding onboarding, adoption, expansion and renewal across the journey.

You will build trusted relationships with HR, Legal, Procurement, IT and other stakeholders, translate objectives into value, and own NRR while collaborating with Sales, Product and Support.

Qualifications

• Strong background in Customer Success, Customer Experience or another commercially oriented B2B SaaS environment.
• Ability to understand a complex product and build long-term commercial partnerships.
• Fluency in French and strong professional English.
• Experience owning large or complex customer accounts, including renewals and upsell.
• Experience onboarding and supporting customers with multi-product SaaS deployments.

Responsabilités

• Own and develop a portfolio of large and strategically important customers
• Manage the customer journey across onboarding, adoption, expansion and renewal
• Lead technical onboarding and training and support successful product adoption
• Build trusted relationships across multiple stakeholders, including decision-makers, HR, Legal, Procurement and IT
• Understand customer objectives and translate them into concrete value and success plans
• Own NRR for your portfolio, proactively managing renewal risks and upsell opportunities
• Collaborate closely with Customer Success, Sales, Product and Support

Connaissances

Customer Success

Customer Experience

B2B SaaS

Renewals

Upsell

Onboarding

Stakeholder management

French and English

Description du poste

About

At Elevo, we believe in a more human world of work.

We also think that a well designed software can help induce a positive shift in how companies think about people management and employee experience as a whole.

Historically, it’s been backwards: HR software is focused on payroll and finance in a clunky, disengaging way. We believe in delivering a management framework that works, enabled by a smooth, beautiful software to make people management work better.

More Info On Elevo

• We are inspired by the best practices we have witnessed first hand in our past experiences in bigger tech companies such as Apple, Google or Criteo.
• Elevo now counts 300+ customers and keep growing exponentially with well known companies such as Aircall, JCDecaux, Picard, Audika, etc.
• Very high customer satisfaction c.f. our Trustfolio page (in French)
• Team of 30+ people

Job Description

At Assessio, our mission is Zero Talent Waste. Through our assessment solutions and TalentSuite platform, we help organisations make better decisions across recruitment, talent management and employee development. Today, more than 2,000 organisations use Assessio, and we are continuing to grow across Europe.

We are now looking for an experienced Senior Customer Success Manager to join our French Customer Success team.

As Senior Customer Success Manager, you will own and develop some of our largest and most complex customer accounts in France, managing the journey from onboarding and deployment through adoption, expansion and renewal.

Our product environment is technically complex, with deployments typically spanning 8–12 weeks and potentially involving several modules and stakeholders. You will lead technical onboarding and training, work closely with customers to drive adoption and help them get the most value from our solutions, both today and as their needs evolve.

This is also a commercially oriented role. You will be responsible for protecting and growing your portfolio through strong adoption, proactive renewal management, upsell and expansion.

What You Will Do

• Own and develop a portfolio of large and strategically important customers
• Manage the customer journey across onboarding, adoption, expansion and renewal
• Lead technical onboarding and training and support successful product adoption
• Build trusted relationships across multiple stakeholders, including decision-makers, HR, Legal, Procurement and IT
• Understand customer objectives and translate them into concrete value and success plans
• Own NRR for your portfolio, proactively managing renewal risks and identifying opportunities for upsell and expansion
• Collaborate closely with Customer Success, Sales, Product and Support

Your team

You will join our French Customer Success team, consisting of five CSMs and one Support colleague, led by our Head of Customer Success France. You will also collaborate with colleagues across markets and functions as we continue to develop our products and Customer Success practices across Europe.

Who are we looking for?

We are looking for someone with a strong background in Customer Success, Customer Experience or another commercially oriented B2B SaaS environment.

You do not need previous experience within HR or Talent Management. More important is your ability to understand a complex product, connect it to customer needs and build long-term commercial partnerships.

We think you will succeed if you have:***

• Solid experience from Customer Success, Customer Experience or a similar commercial customer-facing role within B2B SaaS
• Experience owning larger or complex customer accounts, including renewals, upsell and expansion
• Experience onboarding and supporting customers with technical SaaS solutions, ideally involving multiple products or modules
• Strong commercial and consultative skills, with the ability to turn customer objectives into both immediate and long-term value
• Confidence navigating multiple stakeholders and different levels of seniority
• Fluency in French and strong professional English, as several of our customers operate in international environments

Location

Our preferred location is Paris, where you will work closely with the local team.

For the right candidate, a remote setup elsewhere in France may also be discussed. Regardless of setup, you should be comfortable travelling to our Paris office regularly and meeting customers when needed.

Recruitment Process

Compensation & Benefits

The annual OTE for this role is approximately €56,000–€60,000 gross, including base salary and a fixed performance-based bonus.

The package also includes benefits such as 25 days of paid leave, additional RTT days for eligible employees, meal vouchers, complementary health insurance and 50% reimbursement of public transport.

We strongly value in-person collaboration and would ideally like you to work from our Paris office up to three days per week.

Our recruitment process

Our recruitment process is designed to look beyond the CV. We start by understanding your experience and then explore your potential through three Assessio assessments covering personality, problem-solving ability and values & motivation.

Our interviews and case focus on how you work and apply your experience in practice, followed by a reference check before moving to an offer.

Why Assessio?

At Assessio, you will join an international SaaS company with ambitious plans for the future and a clear purpose behind what we do.

You will work with strategically important customers and a sophisticated product where Customer Success goes beyond relationship management. You will be close to customers throughout implementation, adoption and development, while carrying clear commercial responsibility for retention and growth.

We are continuously developing our products and how we work across Europe, giving you the opportunity to influence how we create even greater value for our customers.

And most importantly, you will contribute to our mission of Zero Talent Waste, helping organisations make fairer and better people decisions.

Additional Information

• Contract Type: Full-Time
• Location: Paris
• Occasional remote authorized