Senior Customer Success Manager

DQE Software; Levallois-Perret; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Un leader dans le secteur du SaaS, DQE Software recrute un Senior Customer Success Manager pour gérer ses comptes stratégiques. Dans un rôle clé au sein de l’équipe des opérations, vous assurerez la satisfaction client à travers l'adoption des produits et des relations solides. Si vous avez une passion pour l'innovation et un esprit orienté client, ce poste est fait pour vous.

Prestations

Salaire compétitif et prime basée sur la performance

Modèle de travail hybride

25 jours de congés avec 11-12 jours de RTT

Aide aux transports (50%)

Assurance santé complète

Budget annuel pour l'apprentissage et le développement

Qualifications

• 8+ années d'expérience en Customer Success ou gestion de comptes.
• Maîtrise de l'anglais et du français.
• Expérience en tant qu'advisor stratégique à des décideurs.

Responsabilités

• Gérer un portefeuille de clients internationaux.
• Conduire l'adoption des produits et le succès à long terme.
• Faciliter des revues d'affaires exécutives et des sessions de stratégie.

Connaissances

Gestion de comptes

Communication

Analyse des données

Innovation

Formation

8+ années d'expérience en Customer Success

Formation dans un domaine lié au SaaS

Outils

Salesforce

Dynamics

Description du poste

DQE is a SaaS vendor specializing in customer data quality. Our innovative solutions—DQE DataQ and DQE Unify—are used by over 800 companies, including LVMH, Carrefour, EDF, Toyota and Belron, to improve data reliability and drive better customer experiences and business performance.

With 25% annual growth and a goal to reach €20M in revenue by 2026, DQE is a key player in digital transformation across France and international markets.

About the role

As a Senior Customer Success Manager , you’ll play a key role in managing our most strategic and international enterprise accounts. You’ll be both a hands-on individual contributor and a strategic leader within the Operations team, helping shape what Customer Success means at DQE.

You’ll own a portfolio of high-value clients, drive adoption, retention, and expansion, and help structure how we deliver value at scale. This is a new role, reporting to the Global Director of Operations & Customer Success , with direct impact on customer satisfaction, revenue growth, and our internal playbooks.

We're looking for someone who brings a strong SaaS background , business acumen , and a customer-first mindset —someone who thrives in both strategy and execution.

What you’ll do

Account Ownership

• Manage a portfolio of international and enterprise clients
• Drive onboarding, product adoption, and long-term success
• Be the go-to contact and trusted advisor for your customers
• Turn technical value into business impact for senior stakeholders

Customer Relationships

• Build and nurture strong relationships with key decision-makers
• Facilitate executive business reviews (QBRs), strategy sessions, and and planning workshops
• Advise clients on best practices and high-impact use cases of DQE's platforms

Growth & Commercial Impact

• Spot expansion opportunities (upsell / cross-sell) in collaboration with Sales
• Use data (usage, health scores) to proactively influence customer journey, driving engagement and retention
• Support renewal strategy to secure long-term partnerships

Thought Leadership & Team Enablement

• Build and share Customer Success best practices and playbooks
• Act as a coach and mentor for team members
• Lead by example, driving continuous improvement of our internal processes

Cross-Functional Collaboration

• Bring the voice of the customer to Product, Sales, Marketing, and Ops, creating feedback loops to drive continuous improvement,
• Take part in scaling the customer success activity by shaping the tools and systems in use,
• Contribute to company-wide initiatives to improve customer experience

Success metrics

Success in this role will be measured by :

• Net Revenue Retention (NRR) and customer retention
• Product adoption and customer engagement
• NPS and CSAT
• Value delivered and expansion identified / closed

Skills and capabilities

Below is our ideal profile; however, you don’t need to tick every box to be considered — if you believe you’re a good fit and are excited about the role, we’d love to hear from you.

• 8+ years of experience in Customer Success, Account Management, or a related field, with a strong record in SaaS.
• Excellent command of French and English, verbally and written
• Deep understanding of data technologies, and industry trends.
• Proven experience operating as a strategic advisor to senior stakeholders.
• Mindset of Innovation and Experimentation, advocate for early adoption of new features
• A coaching mindset with the ability to uplift peers and influence team practices.
• Excellent communication, presentation, and stakeholder management skills.
• Strong data literacy and experience using customer insights to drive engagement.
• Experience using Salesforce, Dynamics or similar CRM and CS tools is a plus

What we offer

• Competitive salary and performance-based bonus
• Hybrid work model (3 days onsite, 2 days remote – after onboarding period) from our beautiful new office in Levallois-Perret
• 25 days holiday with 11-12 days of RTT
• Public transport subsidy (50%)
• Comprehensive health insurance (100% for one person, 50 / 50 for a family)
• Annual learning and development budget
• A complete onboarding plan over the first month, with onboarding mentoring for the following 2 months
• A collaborative, fast-paced culture with a focus on innovation, impact and wellbeing