Senior Customer Success Business Partner

TN France; Paris; Hybride; EUR 50 000 - 90 000; Plein temps

Résumé du poste

An innovative firm is seeking a Senior Customer Success Business Partner to enhance customer engagement and drive success across various sectors in Paris. This role focuses on managing customer portfolios, ensuring contract renewals, and collaborating with internal teams to identify sales opportunities. With a commitment to customer success and a diverse work culture, this position offers a dynamic environment where you can leverage your expertise in SaaS platforms and project leadership. If you thrive in a collaborative setting and are passionate about customer success, this opportunity is perfect for you.

Qualifications

• Proven background in Technical Customer Success and SaaS platforms.
• Excellent presentation skills to influence at all levels.

Responsabilités

• Maximize customer ROI and ensure contract renewals.
• Serve as the main point of contact for customers throughout their lifecycle.

Connaissances

Technical Customer Success

SaaS platforms

Project leadership

Technology Consulting

Excellent presentation skills

Problem-solving skills

Customer-first mentality

Ability to handle multiple priorities

Description du poste

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Senior Customer Success Business Partner, Paris

Client: Anaplan

Location: Paris, France

Job Category: Other

EU work permit required: Yes

Job Reference: 4b7db0bc6da0

Job Views: 1

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Anaplan is the engine behind back-office system connectivity, serving over 2,000 companies including Fortune 50 leaders like Coca-Cola, LinkedIn, Adobe, and Bayer. Our platform's native AI capabilities enable real-time connection of financial, strategic, and operational plans, empowering companies to anticipate change, address complexity, and increase profits.

Our culture is centered on customer success, diversity of thought, and leadership at all levels. We are committed to creating opportunities for our customers, partners, and employees, fostering a collaborative and innovative environment.

The Paris Office Customer Success Team manages customer portfolios across Services, Consumer Goods Products (CPG), and Industry sectors. In this role, you will primarily oversee CPG and Industry accounts in areas such as Finance, Supply Chain, Human Resources, and Sales. Reporting to a Customer Success Director, this position requires a minimum of two days per week in our Paris office.

Your Impact

• Portfolio Management: Maximize customer ROI and ensure contract renewals.
• Primary Contact: Serve as the main point of contact and trusted adviser for customers throughout their lifecycle.
• Team Collaboration: Work with account management and internal teams to execute strategies.
• Opportunity Identification: Spot sales opportunities to grow accounts.
• Customer Connection: Link customers to various departments and partner networks within Anaplan.

Your Qualifications

• Experience: Proven background in Technical Customer Success, SaaS platforms, Project leadership, or Technology Consulting.
• Communication: Excellent presentation skills, capable of influencing at all organizational levels, including executives.
• Technical to Business Translation: Ability to explain technical concepts in business terms.
• Software Knowledge: Understanding of software development processes.
• Leadership & Project Management: Experience leading cross-functional teams.
• Customer Focus: Strong customer-first mentality.
• Proactive Management: Demonstrated problem-solving skills in managing customer portfolios.
• Prioritization & Composure: Ability to handle multiple priorities calmly under pressure.

Preferred Skills

• Languages: Fluency in French and English; Spanish is a plus.
• Planning & Modelling: Experience is advantageous.
• Expertise: Specialization in Supply Chain, Finance, Human Resources, or Sales Performance Management.
• Technology Utilization: Proficiency in leveraging technology for customer management.