Senior Customer Succes Manager - French Speaker

Mews; France; Hybride; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Participation in the Company shares program

Best-in-class Parental Leave Policy

EDGE program for growth and development

Flexible Benefits via the ThanksBen platform

Unlimited paid holiday

Monthly working-from-home allowance

Regular team events and socials

Résumé du poste

A leading technology company is seeking a Senior Customer Success Manager fluent in French to support French-speaking customers transitioning to active users. You will enhance customer satisfaction, drive revenue growth, and nurture long-term relationships. Ideal candidates will have strong problem-solving skills, strategic thinking, and experience in customer success roles. Opportunities for remote work and excellent benefits are included.

Qualifications

• Proven experience in a customer-facing, cross-functional role focused on retention, revenue growth, and customer success.
• Demonstrated success managing a client portfolio of 50+ customers and a book value of €4M+.
• Ability to prioritize tasks based on business value, project timelines, and interdependencies.

Responsabilités

• Partner with customer stakeholders to understand business goals and provide tailored recommendations.
• Attain a deep understanding of Mews products and the broader property management ecosystem.
• Drive adoption of Mews payment solutions in your assigned portfolio.

Connaissances

Customer retention

Revenue growth

Creative problem-solving

Strategic thinking

French fluency

English fluency

Third language proficiency

Formation

Higher education degree in Communications, Marketing, or a related field

Outils

Salesforce

Gainsight

PowerBI

Slack

Description du poste

Senior Customer Success Manager - French Speaker

As a Senior Customer Success Manager fluent in French, you will support our French-speaking customers as they transition from sales prospects to active users of Mews products. Bringing your CSM and industry expertise, you’ll help expand customer accounts through revenue growth, increase customer retention, resolve customer issues, and drive customer satisfaction. Your focus is on building customer loyalty and nurturing long-term client relationships, delivering exceptional value to all customers across regions.

A third language other than English and French is highly beneficial for communicating with our diverse customer base.

Your mission, should you choose to accept

• Partner with customer stakeholders to understand business goals, assess capabilities, and provide tailored recommendations that drive outcomes aligned with key metrics: customer retention, revenue growth, churn reduction, and satisfaction.
• Attain a deep understanding of Mews products and the broader property management ecosystem.
• Drive adoption of Mews payment solutions in your assigned portfolio.
• Guide customers on organizational strategy, governance, and change management, recommending industry best practices and Mews solutions where appropriate.
• Collaborate closely with internal GTM teams during onboarding, expansion, or optimization projects.
• Develop trusted relationships with customers’ IT and business leaders, serving as their advocate within Mews.
• Work cross-functionally, communicating customer needs effectively to product, engineering, and support teams to drive systemic improvements.
• Identify and share best practices across the Customer Success team, contributing to overall team performance.

You’ll be a great fit if you bring a few of the below

• Proven experience in a customer-facing, cross-functional role focused on retention, revenue growth, and customer success.
• Demonstrated success managing a client portfolio of 50+ customers and a book value of €4M+.
• Ability to prioritize tasks based on business value, project timelines, and interdependencies.
• Strong creative problem-solving skills and confident presentational abilities.
• Strategic thinking and agility when responding to client needs and challenges.
• Ability to quickly learn and communicate complex technological and business concepts, with a passion for AI and its applications in customer success.
• Familiarity with PMS products and core features of hospitality technology platforms.
• Proficiency with tools such as Salesforce, Gainsight, PowerBI, and Slack.
• Higher education degree in Communications, Marketing, or a related field (preferred).
• Full Fluency in French and English; proficiency in a third language is strongly advantageous.

What’s in it for you?

Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you’ll enjoy:

• Participation in the Company shares program
• Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave. (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
• Curiosity is part of our DNA - EDGE program for growth and development.
• Once a month, dedicated time to Explore, Develop, Grow, and Elevate (EDGE) to focus on personal growth.
• Flexible Benefits via the ThanksBen platform
• Unlimited paid holiday
• Remote/flexible working (100% hybrid-proof; location restrictions apply)
• Monthly working-from-home allowance and monthly healthcare insurance allowance
• Regular team events and socials

Who is Mews?

We’ve transformed hospitality since 2012. Mews powers thousands of hotels worldwide with a connected hospitality cloud and an ecosystem of integrations.