Senior Customer Solutions Manager, AGS France CSM

AWS EMEA SARL (France Branch); Courbevoie; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

AWS EMEA SARL (France Branch) recherche un Senior Customer Solutions Manager pour guider ses clients dans leur parcours vers le cloud. Le candidat idéal apportera une expertise en transformations complexes, avec une forte capacité à collaborer et influencer à tous les niveaux, tout en favorisant une expérience client exceptionnelle dans un environnement dynamique.

Prestations

Culture d'entreprise inclusive

Équilibre entre vie professionnelle et personnelle

Opportunités de mentorat et croissance de carrière

Qualifications

• Expérience significative dans un rôle senior orienté client.
• Excellentes compétences en communication écrite et verbale.
• Expérience en transformation ou migration IT à grande échelle.

Responsabilités

• Gérer la transformation des clients vers le cloud AWS.
• Assurer la collaboration entre les équipes AWS et les clients.
• Développer des plans d'éducation et soutenir les événements de transition.

Connaissances

Gestion de la relation client

Résolution de problèmes

Communication

Leadership

Formation

Diplôme supérieur en informatique ou domaines connexes

Certifications PMP et/ou SCRUM/Agile

Description du poste

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Senior Customer Solutions Manager, AGS France CSM, Courbevoie

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Client:

AWS EMEA SARL (France Branch)

Location:

Courbevoie, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e943770459b7

Job Views:

3

Posted:

30.06.2025

Expiry Date:

14.08.2025

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Job Description:

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?

Come build the future with us.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- Experience leading complex, large scale IT/digital/business transformation or migration programs
- Experience in a senior customer facing role
- Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level
- Strong organizational and troubleshooting skills with precise attention to detail
- Local language (French) and English required

PREFERRED QUALIFICATIONS

- Direct experience implementing AWS/cloud services
- Robust understanding of key technology and market trends
- PMP and/or SCRUM/Agile, SAFe certified

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.