Senior Customer Engineer

Moloco; Paris; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading machine learning company is seeking a Customer Engineering Professional in Paris. You will serve as a trusted technical advisor for clients, guiding platform integration and leading implementation projects. The ideal candidate has 8+ years in software or cloud domains, strong problem-solving skills, and fluency in both English and French. This role offers a chance to work with innovative technology in an inclusive environment.

Prestations

Opportunities for learning and growth

Collaborative team environment

Focus on diversity and inclusion

Qualifications

• 8+ years of experience in cloud, software, or machine learning domains.
• 5+ years in technical field roles within retail or AdTech.
• Fluency in English and French is essential.

Responsabilités

• Provide technical guidance on platform integration.
• Lead implementation projects for client solutions.
• Conduct training sessions to educate clients on best practices.

Connaissances

Technical and problem-solving skills

Communication of technical concepts

Understanding of advertising technology

Formation

Degree in relevant field

Outils

Ad serving platforms

Cloud infrastructure architecture

Description du poste

Overview

Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their first-party data, elevating the traditional path to performance advertising. Moloco combines cutting-edge machine learning technologies to shape the digital economy while enabling companies to stay independent and scale.

An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We ranked in the top 10% of the Inc. 5000 fastest-growing private companies for 2023. We were recognized as one of 46 leading Cloud Computing companies, receiving the Stratus Award for 2023. In the same year, we also received Google’s Cloud DevOps Dreamers Award for implementing DevOps practices to drive organizational success and high performance. Moloco is a 2024-certified Great Place to Work.

Moloco is headquartered in Silicon Valley, with offices in multiple cities worldwide.

Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. Diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and fostering a culture of inclusion, authenticity, and belonging helps us carry out our mission to empower businesses of all sizes to grow through operational machine learning.

Moloco is a rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!

The Impact You’ll Be Contributing to Moloco

The Customer Engineering (CE) team at Moloco partners with the Business Development (BD) and Product/Engineering teams to be the trusted technical advisors for Moloco’s clients. You will help retail media platform owners build an in-house advertisement business for clients using the Moloco Commerce Media (MCM), a machine learning-powered AdTech solution.

Within the MCM organization, the Customer Engineering team is responsible for driving the successful adoption of Moloco Commerce Media, serving as GTM champions and technical experts. The CE team advises clients on technical implementation, delivers training, architecture design consultations, and best practices. The CE team identifies gaps in the product, develops technical solutions, and communicates feature requests to product, engineering, and other cross-functional partners to shape product direction.

Note: this position is remote in France, ideally based in the Paris area.

The Opportunity

• Be the trusted technical advisor for clients by offering guidance on platform integration, optimization, and troubleshooting.
• Understand clients\' business objectives and challenges to provide tailored technical solutions and recommendations.
• Collaborate with BD teams to support pre-sales activities, including product demonstrations, technical consultations, and solution design.
• Lead technical implementation projects, including platform setup, configuration, and customization, to meet clients\' requirements and deadlines.
• Conduct training sessions and workshops to educate clients on best practices, new features, and industry trends.
• Proactively identify opportunities for process improvement, feature enhancements, and product innovation based on client feedback and market insights.
• Stay abreast of industry developments, emerging technologies, and the competitive landscape to maintain a deep understanding of the AdTech ecosystem.

How Do I Know if the Role is Right For Me?

• 8+ years of professional experience within cloud, software, or machine learning domains such as software engineering, systems engineering, machine learning, cloud infrastructure architecture, networking, security, data and analytics.
• 5+ years in technical field roles (e.g., Solutions Architect, Customer Solutions Engineer, or Professional Services Consultant) in the retail or AdTech industry.
• 3+ years of hands-on implementation, architecture design, or consulting experience in applications or cloud infrastructure.
• Strong technical and problem-solving skills with the ability to understand and troubleshoot systems and application flows.
• Experience in a technical role within the AdTech industry, preferably with hands-on experience in ad serving platforms or programmatic advertising.
• Comfortable communicating technical concepts to both technical and non-technical audiences.
• Demonstrated ability to autonomously identify goals and deliver with cross-functional stakeholders.
• Fluency in English and French.

Moloco Thrive: Benefits and Well-Being

We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer benefits that empower employees to take care of themselves and their families.

• Lead with Humility: Everyone’s voice is respected and heard. We win, lose, and learn together. Accountability and feedback are essential to our success.
• Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve. We encourage curiosity and experimentation to push boundaries.
• Create Real Value: We pursue impactful opportunities with rigor and integrity. We deliver durable value to customers.
• Go Further Together: We are one team working toward a shared mission and vision. We collaborate proactively and inclusively to create a more equitable workplace.

Equal Opportunity

Moloco is an equal opportunity employer. We value diversity and do not discriminate in hiring or promotion on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and identity, sexual orientation, marital status, ancestry, disability, military or veteran status, or any other characteristic protected by law.

Interested in building your career at Moloco? Learn about future opportunities and apply online.