Senior Consultant In Customer Experience

Concentrix; Paris; Sur place; EUR 45 000 - 75 000; Plein temps

Résumé du poste

Concentrix is looking for a Senior Customer Experience Consultant to join their team in France. This role involves transforming client operations, optimizing customer journeys, and enhancing client relationships. The ideal candidate will have a Master's degree and experience in management consulting, particularly in customer experience issues.

Qualifications

• 2-3 years of experience in management or strategy consulting.
• Strong interest in customer experience issues.
• Experience in retail or travel industries is a plus.

Responsabilités

• Support clients in transforming their Client Operations.
• Define and optimize omnichannel customer journeys.
• Manage relational devices for new channels.

Connaissances

Analytical skills

Communication skills

Curiosity

Agility

Formation

Master's degree (Bac +5) from a major business school

Description du poste

We're Concentrix, the intelligent transformation partner. Solution-focused, tech-powered, intelligence-fueled.

As a global technology and services leader, we power the world's best brands with unique data, insights, deep industry expertise, and advanced technology solutions. We strive to make interactions simple, efficient, and transactable, shaping new careers across over 70 countries by attracting top talent.

The Concentrix Technical Products and Services team drives our transformation efforts, integrating digital engineering, creativity, and understanding of human behavior to unlock value through technology and intelligence. We combine human-centered design, data, and technology to accelerate scale transformation. Our team delivers strategic consulting, design, advisory, market research, and analytics to enhance client outcomes and value, aligning with our vision.

Our global changemakers dedicate their careers to exceptional relationships. We are proud recipients of awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”

Join us on this journey towards greater opportunities and brighter futures.

As part of the Concentrix Consulting team, you'll play a key role in transforming customer experiences alongside top talent.

Concentrix is seeking a Senior Customer Experience Consultant to support its growth in France and EMEA. Reporting to a Senior Manager, you'll contribute to our expanding team.

Responsibilities

• Support clients in transforming their Client Operations, including defining and redesigning customer strategies, benchmarking, and strategic studies.
• Define and optimize omnichannel customer journeys.
• Manage relational devices and support the launch of new channels like chat, video, and bots.
• Define outsourcing strategies.
• Optimize operational models for excellence, productivity, and commercial performance.
• Redesign and optimize customer acquisition systems.
• Implement Voice of the Customer programs.
• Contribute to business development activities, including industry events and firm visibility actions.
• Participate in internal transformation projects and client account growth within the Webhelp group.

Profile

• Master's degree (Bac +5) from a major business school with 2-3 years of experience in management or strategy consulting.
• Experience in customer experience topics is a plus but not mandatory.
• Experience in retail or travel industries, or CX tech projects, is advantageous.
• Strong interest in customer experience issues.
• Analytical skills, rigor, and excellent communication skills.
• Curiosity, storytelling ability, and structured thinking.
• Appreciation for agility and risk-taking.

Additional Details

• Location: France, EMEA
• Language Requirements: [Specify languages if available]
• Time Type: Full-time