Senior Client Services Representative - Funds - (Excellent English Level)

Euroclear; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

A leading global financial services organization seeks a Senior Client Service Manager in Paris. This role focuses on enhancing the client experience, fostering collaboration, and ensuring high-quality service delivery across EMEA. The ideal candidate will bring 8 to 10 years of relevant experience and fluency in English and French.

Qualifications

• 8 to 10 years of experience in a similar role within a global financial services organization.
• Fluent in English and French, both written and verbal.

Responsabilités

• Develop a customer service mindset to enhance the customer experience.
• Collaborate with Operations and Finance for service quality.
• Identify upselling opportunities and support sales efforts.

Connaissances

Customer-focused mindset

Networking and collaboration skills

Strong project management capabilities

Description du poste

As experts in global fund distribution, MFEX by Euroclear offers a comprehensive solution for fund companies and distributors. With assets under administration of EUR 320 billion, MFEX is one of the leading B2B fund platforms. Over 350 institutional clients, including banks and insurance companies, use MFEX to access one of the world's largest ranges of funds, with 80,000 funds from over 960 fund companies. MFEX provides complete transparency between distributors and fund companies.

In September 2021, MFEX became part of the Euroclear Group, one of the world's largest providers of domestic and cross-border settlement services for bonds, equities, ETFs, and mutual funds, creating a new funds market utility. The MFEX Group is headquartered in Stockholm and has offices in Paris, Luxembourg, London, Dublin, Geneva, Zurich, Milan, Madrid, Umea, Singapore, Hong Kong, and Kuala Lumpur. The main supervisory authority is the Swedish Financial Supervisory Authority (Finansinspektionen).

Founded over 20 years ago, MFEX is active in 52 countries across 5 continents with more than 300 employees. The company operates through four main business areas:

1. Trading and custody
2. Distribution agreement and rebate collection
3. Data and fund information
4. Due Diligence / AML & KYC (Global Fund Watch)

To support our global business based in Paris, we are looking for a Senior Client Service Manager to join our dynamic organization.

You will join a team of client service managers dedicated to fund distribution services covering all client segments globally across EMEA, focusing on operational excellence and delivering a top-tier client experience.

Responsibilities include collaborating with Operations and Finance to ensure high-quality service and timely delivery, working with global sales and relationship managers to maintain high client satisfaction, and identifying new business opportunities with existing clients.

The position reports to the Head of Client Services, who reports directly to the Chief Commercial Officer of MFEX by Euroclear.

The role

• Develop a customer service mindset to enhance the customer experience
• Build collaborative relationships within the group to deliver excellent client service
• Contribute to improving and enhancing the client service model
• Ensure smooth day-to-day client servicing and foster long-term relationships
• Meet customer and internal KPIs and service levels
• Participate in quarterly and annual client review meetings with senior management
• Act as a senior contact for escalations
• Work continuously to improve client experience and service models
• Support change projects involving multiple stakeholders
• Identify upselling opportunities and support sales efforts

Your profile

• 8 to 10 years of experience in a similar role within a global financial services organization
• Customer-focused mindset
• Good knowledge of fund business and operations
• Strong networking and collaboration skills
• Project management capabilities
• Ability to represent the company externally and promote a customer-centric culture
• Fluent in English and French, both written and verbal (native or bilingual proficiency preferred)

Employment Type: Full Time

Vacancy: 1