Senior Client Partner, Retail

Snap Inc.; Paris; Sur place; EUR 80 000 - 100 000; Plein temps

Résumé du poste

An established industry player is seeking a Director of Retail Client Insights to lead and support premier retailers across the EMEA region. In this dynamic role, you will drive the adoption of a collaborative data solution, ensuring clients receive curated insights and actionable recommendations. Your exceptional communication skills and entrepreneurial mindset will be key in building strong relationships and facilitating client training. Join a forward-thinking team that values diversity and continuous learning, where your contributions will directly impact client success and business growth.

Qualifications

• Build relationships with key retailers and enhance client engagement.
• Exceptional communication skills with multilingual proficiency preferred.

Responsabilités

• Drive adoption and insights for Retail clients using Liquid Data Engage.
• Lead client training initiatives on Circana platform and tools.

Connaissances

Client Engagement

Communication Skills

Entrepreneurial Mindset

Collaboration

Multilingual Proficiency

Formation

Bachelor's degree in a relevant field

Outils

Microsoft Office 365

Microsoft Dynamics

CRM platforms

Description du poste

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

What will you be doing?

As a Director of Retail Client Insights at Circana, you will be supporting and working with premier retailers across the EMEA region for our newly launched Liquid Data Engage solution. Your mission is to drive adoption, training, and insights for our Retail clients.

Liquid Data Engage is our out-of-the-box, collaborative solution for retailers that integrates their data assets with ours to deliver curated insights and recommended actions for customer-centric success.

Key Responsibilities

1. Assist with content delivery for clients, including Content Delivery Client Satisfaction.
2. Support exceeding revenue by high-quality service delivery and data.
3. Utilize creativity in identifying new techniques and processes.
4. Establish and track critical metrics to measure progress against quality initiatives.
5. Identify process improvement opportunities and best practice sharing.
6. Provide restatement project leadership/expertise and act as project leader in managing timelines and feedback.
7. Facilitate issue resolution for all deliverables.
8. Lead client account issue resolution and communicate resolutions and explanations where appropriate.
9. Lead client training initiatives on Circana platform & tools.
10. Ensure elevated level of data quality and data issue resolution.

To be successful in this role, you'll need:

1. Client Engagement: Build relationships with key groups and individuals at leading retailers.
2. Communication & Multilingual Skills: Exceptional written and verbal communication skills, with the ability to conduct impactful conversations and presentations. Proficiency in multiple languages besides English is highly preferred, especially Spanish, French, German, or Italian.
3. Entrepreneurial Mindset: Self-starting, highly accountable, with a strong ability to anticipate problems and implement effective solutions. Comfortable with ambiguity and change, efficient in time management, and capable of juggling multiple priorities.
4. Collaborative Approach: Highly collaborative, with experience in cross-functional team leadership and coordination.
5. Educational & Technical Proficiency: A Bachelor’s degree in a relevant field. Strong command of Microsoft Office 365 and CRM platforms, notably Microsoft Dynamics.

As well as the technical skills, experience, and attributes that are required for the role, our shared behaviours sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

1. Stay Curious: Being hungry to learn and grow, always asking the big questions.
2. Seek Clarity: Embracing complexity to create clarity and inspire action.
3. Own the Outcome: Being accountable for decisions and taking ownership of our choices.
4. Centre on the Client: Relentlessly adding value for our customers.
5. Be a Challenger: Never complacent, always striving for continuous improvement.
6. Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
7. Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): United Kingdom. Travel up to 20%. Occasional out-of-time-zone meetings.