Senior Client Partner

Pixelz Inc; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Pixelz Inc. in Paris is seeking a Client Partner to lead one of our strategic luxury-house relationships on-site at their studio. You will translate brand identity into retouching specifications and production workflows, coordinating photographers, art directors, and post-production leads.

You will own the relationship end-to-end, manage multiple workstreams, build executive sponsorship, and shape how our AI-enabled services add value while maintaining brand integrity.

Qualifications

• Language: Fluent French, professional English.
• Seniority: 8+ years in customer success, account management, or related leadership.
• Executive presence when engaging with luxury-brand stakeholders.
• Ability to run multiple parallel workstreams without losing control.
• Comfort working inside another organization’s culture.

Responsabilités

• Embed as on-site client leader inside the client’s production environment, meeting quality expectations and SLAs.
• Build relationships across the client organization to preempt escalations.
• Develop retouching specifications and production workflows to deliver the client’s creative intent at scale.
• Translate creative language into production specs and vice versa.
• Manage multiple concurrent workstreams with defined milestones and risks.
• Own delivery plans and ensure timelines and outcomes.
• Keep client teams trained and confident on the Pixelz platform as the scope grows.
• Serve as primary contact for senior client stakeholders and nurture executive sponsors.

Connaissances

Fluent French

Professional English

Executive presence

Multi-track capacity

Embedded temperament

Description du poste

Pixelz started in Denmark in 2011 with a simple mission: help brands create great-looking product images without unnecessary friction. Today, we work with some of the world's most demanding fashion and luxury brands, bringing creative judgment, post-production expertise, and AI-powered workflows together in one place. Our clients' challenge is no longer producing better content faster. It is knowing what to create, how to create it, and where technology genuinely adds value - without giving up creative control. That makes us part production partner, part advisor.

THE ROLE

We are hiring a Client Partner in Paris to own one of our most strategic relationships: a leading global luxury maison. You will be the face of Pixelz on the ground - working on-site at their studio alongside photographers, art directors, producers, and post-production leads, at a cadence you will help shape as the relationship develops. You will understand the maison's aesthetic and brand identity well enough to translate it into retouching specifications and production workflows, and you will hold the relationship from the studio floor to the executive sponsor. Several workstreams run in parallel at any given time - new categories, new workflows, new markets, AI-enabled services - and keeping all of them moving is the job.

WHAT YOU WILL OWN

Embedded account leadership

• Work on-site inside the client’s production environment, ensuring we consistently meet or exceed their quality expectations and SLAs.
• Build relationships across the client organization - studio floor, creative leadership, procurement, operations - and act as the early-warning system for the account, resolving issues before they become escalations.

Creative and workflow partnership

• Develop the visual strategies, retouching specifications, and workflows that deliver the client’s creative intent at scale.
• Translate in both directions: creative language into production specification, production reality into terms a creative director will accept.
• Bring ideas to the client rather than waiting to be asked.
• Run several concurrent workstreams - category launches, workflow changes, integrations, pilots - each with its own stakeholders, milestones, and risks.
• Own the delivery plans and hold both sides to timelines and outcomes.
• Keep client teams trained and confident on the Pixelz platform as the scope expands.

Executive relationships and growth

• Act as the primary contact and escalation owner for senior client stakeholders, and build trust with executive sponsors on both sides.
• Shape where the partnership goes next -n including how our AI-enabled services can serve the client’s ambitions - and keep Pixelz leadership close to the account.

WHAT WE ARE LOOKING FOR

Few people will bring all of this — the essentials are the part we will not compromise on.

• Language. Fluent French, professional English. The informal conversations on a studio floor are where this account is really managed.
• Seniority. 8+ years in customer success, account management, client services, or client-side production leadership, including ownership of a large or strategic account.
• Executive presence. Credible with senior stakeholders at a luxury house - calm, precise, able to hold a position without friction.
• Multi-track capacity. A track record of running many parallel workstreams without losing control of any of them.
• Embedded temperament. Energized, not drained, by working inside someone else's organization and culture.

Highly valuable

• Luxury or fashion background. An instinct for how luxury and premium organizations make decisions and define quality.
• Studio literacy. Photo studio operations, content production, or post-production - as a producer, studio manager, or equivalent - so you know what happens between a shoot and a published asset.
• Commercial instinct. You think about where the relationship goes next, not only how today’s work ships.

A bonus, not a requirement

• Technical craft depth. Discussing photography and retouching at a detailed level will make you faster from day one — but you will work alongside specialists who own that craft. We weight relationship leadership higher because the craft is already covered.
• AI-era content experience. Helping a conservative creative organization adopt new technology without compromising brand standards.

HOW YOU WORK

• You keep tinkering with a problem until it is actually solved.
• You ask “why” until you reach the root cause, not the first plausible answer.
• You treat timely, precise correspondence as part of the product.
• You move things forward through people you have no authority over.

WHAT SUCCESS LOOKS LIKE

• Three months. You are trusted on the studio floor and fluent in the maison’s standards and vocabulary.
• Six months. You own the relationship end to end, the committed workstreams are on track, and issues reach you before they reach anyone’s leadership.
• Twelve months. High satisfaction at both the studio and executive levels, full use of the relevant Pixelz range, and a partnership that has grown in scope because the work earned it.

PRACTICALITIES

• Based in Paris, with regular on-site presence at the client’s studio.
• Reports to the Customer Success Director, EMEA, working closely with our Fashion Retouch, Onboarding, and Production teams.
• Comfortable across time zones with an international company, with occasional travel to our Copenhagen headquarters and to client and production locations at fairly short notice.