Senior Client Partner

Deliveroo PLC; Paris; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Deliveroo PLC in Paris is seeking a Senior Client Partner to drive growth and performance for strategic brand portfolios. You will lead a team including AM Leads, a Senior AM, and AMs, reporting to the Regional Director of Paris within the Commercial group.

The role demands owning the commercial strategy for Paris Inner, aligning local execution with Paris-wide ambitions, and shaping the organisation for senior-level coverage and results.

Qualifications

• 10+ years in commercial, client partnership, or account management roles.
• Proven experience managing complex, strategic brand portfolios.
• Demonstrated success leading multi-layered teams in fast-paced environments.
• Experience in F&B, Hospitality, Retail, FMCG, or Marketplace businesses preferred.
• Strong commercial and financial acumen (P&L understanding).
• Excellent negotiation and stakeholder management skills.
• Ability to design and scale organisations and coverage models.
• Data-driven, structured, and execution-focused.
• Senior, credible, and resilient leader.
• High ownership mindset with a bias for action.

Responsabilités

• Own the end-to-end growth of brand portfolios within Paris Inner cluster.
• Ensure 5★ account management standards across the team, with clear portfolio sizing.
• Build and maintain relationships with senior and C-level stakeholders.
• Lead contract negotiations, renewals, and upsell strategies.
• Create and execute joint business plans addressing partner growth, profitability, and operational performance.
• Act as a trusted advisor, providing insights on Deliveroo capabilities, competitors, and market trends.
• Responsible for a commercial initiative for Paris: engage team, drive performance and proactively adjust structure, focus, or processes.
• Own a zone cluster, defining and executing the strategy to win.
• Translate Paris-wide and national priorities into clear, actionable regional strategies.
• Improve Client Value Proposition (CVP) across the territory in collaboration with other commercial departments.

Connaissances

Account management

Team leadership

Stakeholder management

Negotiation

Data-driven

Financial acumen

Description du poste

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Why Deliveroo (part of DoorDash)

Deliveroo, part of the DoorDash group, is building the leading local commerce platform, connecting consumers, merchants, and couriers in real time. Paris is one of our most strategic and complex markets globally, with unmatched density, brand concentration, and competitive intensity.

As we move towards our 2026 ambition, we are evolving our commercial organisation to match the scale and sophistication required to win in Paris. This includes increased seniority, clearer regional ownership, and stronger execution across Inner and Outer Paris.

The Senior Client Partner – Paris Inner Ouest role is a newly strengthened position, designed to combine strategic partner leadership, regional ownership, and organisation building.

The Role

As a Senior Client Partner, you'll lead a team of Account Management Lead, Senior Account Manager and Account Manager and you will report to the Regional Director of Paris, part of the Commercial team. The position is based in Paris.

You are accountable for the growth and performance of strategic brand portfolios across one of Paris’ most critical zones. You will act as the senior commercial owner for your territory, ensuring alignment between Paris-wide strategy and local execution. Beyond partner management, this role plays a central part in aligning the organisation to business challenges and ambitions. You will design, lead, and continuously evolve the account management setup to ensure the right level of seniority, coverage, and execution quality across the territory.

This is a senior leadership role with direct impact on revenue, partner satisfaction, and team development.

Key Responsibilities

Own the end-to-end growth of brand portfolios within your Paris Inner cluster

Ensure 5★ account management standards across the team, with clear portfolio sizing

Build and maintain relationships with senior and C-level stakeholders

Lead contract negotiations, renewals, and upsell strategies

Create and execute joint business plans addressing partner growth, profitability, and operational performance

Act as a trusted advisor, providing insights on Deliveroo capabilities, competitors, and market trends

Responsible for a commercial initiative for Paris : engage team, drive performance and proactively adjust structure, focus, or processes

Own a zone cluster, defining and executing the strategy to win

Translate Paris-wide and national priorities into clear, actionable regional strategies

Improve Client Value Proposition (CVP) across the territory in collaboration with other commercial departments

3. Talent Development & Succession

Lead and develop a team of up to 10 AMs / SAMs, either directly or through mid-management

Coach and mentor high-potential talent, building a strong internal succession pipeline

4. Cross-Functional Leadership

Partner closely with Operations, Marketing, Product, Strategy, and Finance

Represent your portfolio and organisation in Paris and France leadership forums

Influence roadmap and prioritisation through structured partner and market feedback

What We’re Looking For

Experience

• 10+ years in commercial, client partnership, or account management roles
• Proven experience managing complex, strategic brand portfolios
• Demonstrated success leading multi-layered teams in fast-paced environments
• Experience in F&B, Hospitality, Retail, FMCG, or Marketplace businesses preferred
• Strong commercial and financial acumen (P&L understanding)
• Excellent negotiation and stakeholder management skills
• Ability to design and scaleorganisations and coverage models
• Data-driven, structured, and execution-focused
• Senior, credible, and resilient leader
• High ownership mindset with a bias for action
• Comfortable navigating ambiguity and driving change
• Passionate about people development and raising standards

Life at Deliveroo

At Deliveroo, you’ll work on some of the most complex and impactful challenges in local commerce. We move fast, value ownership, and believe that strong teams build great outcomes.

This role offers significant scope, visibility, and influence in shaping how Deliveroo wins in Paris.

Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!