Senior Brand & Client Experience Lead

Sabceducation; Paris; Hybrid; EUR 65,000 - 110,000; Full time

Job summary

Valentino in Paris is seeking a senior brand representative to embody the brand values and manage every stage of the client experience, from preparation to retention.

You will lead by example, mentor junior staff, and drive exceptional client service and sales performance across the store. The role emphasizes clienteling, data-driven engagement, and mastery of Valentino storytelling and product knowledge.

Qualifications

• Senior brand representative with deep clienteling and leadership experience.
• Ability to mentor junior staff and drive exceptional client service.

Responsibilities

• Act as a senior brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention.
• Lead by example and mentor junior staff to achieve exceptional client service and sales performance.
• Sales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.
• Client Engagement: Retain existing clients and recruit new and potential clients, creating bespoke engagement strategies for different client segments.
• Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling.
• Operations: Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more.
• Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities.
• Team: Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.
• CORE COMPETENCIES: Team Collaboration; Mentorship and Knowledge Sharing; Strategic Communication; Operational Acumen; Proactive Problem-Solving.

Skills

Team Collaboration

Mentorship and Knowledge Sharing

Strategic Communication

Operational Acumen

Proactive Problem-Solving

Tools

Smart XP

MY-V XP

PRISM

SAP

Training App

After Sales App

Job description

Valentino in Paris is seeking a senior brand representative to embody the brand values and manage every stage of the client experience, from preparation to retention.

You will lead by example, mentor junior staff, and drive exceptional client service and sales performance across the store. The role emphasizes clienteling, data-driven engagement, and mastery of Valentino storytelling and product knowledge.