Senior architect h/f

JR France; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

A leading company in the technology sector is seeking a Dynamics 365 CRM Solution Architect to join their award-winning team. The successful candidate will lead workshops, define requirements, and manage the technical delivery of CRM solutions, ensuring alignment with client specifications and best practices.

Qualifications

• Minimum 5 years experience in consultancy.
• 5+ years as a technical lead or architect with Dynamics 365.
• Expertise in at least 4 modules of Dynamics 365.

Responsabilités

• Lead workshops with customers and document requirements.
• Architect Microsoft Dynamics 365 solutions and integrations.
• Mentor senior staff and manage multiple large projects.

Connaissances

Omnichannel experience

UML

BPMN

ArchiMate

Advanced skills in Microsoft Project

Advanced skills in Excel

Advanced skills in Word

Advanced skills in Visio

Description du poste

HCL Technologies - Microsoft Business Applications Practice is seeking a Dynamics 365 CRM Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution, including system design, data integration, and migration.

The Dynamics 365 CRM Solution Architect carries the ultimate responsibility for meeting customer requirements and completing the project. You should be comfortable in all aspects of delivery and capable of switching between leading customer-facing functional workshops, managing development teams (on and off-shore), and working with project and programme managers to report on progress, risks, and issues. You will liaise with internal and customer senior stakeholders, adjusting your approach and language as required for each interaction.

Role Responsibilities:

• Act as a Functional/Technical/Integration Lead, demonstrating a clear approach to methodology, standards, and best practices.
• Lead workshops with customers, document requirements, and design appropriate solutions.
• Understand the capabilities of the development team and schedule their work appropriately, providing support and assistance when needed.
• Architect Microsoft Dynamics 365 / Power Platform solutions and integrations at a high level.
• Create and review Solution, Functional, and Technical Specifications documentation.
• Design, develop, review, and test customized code for Dynamics CE Customer Engagement.
• Stay current on Dynamics 365 Customer Engagement and related technologies, particularly Azure stack and Co-Pilot technologies.
• Mentor senior staff to share knowledge and ensure team growth.
• Advise customers on best practices for CRM processes, user interface, and architecture.
• Work with Power Platform and related business applications such as Canvas Apps, Power Portals, and Model Driven Apps (Sales and Service).
• Manage D365/Power Platform Data Migration.
• Oversee Application Lifecycle Management.

Role Product Knowledge:

• Setup, configure, and deploy Field Service, Sales, D365 Contact Center, and Customer Insights Data.

Desired Skills:

• Omnichannel experience.
• Setup D365 Contact Center, Unified Routing and Assignment, Agent Experience profiles, Workforce Management, Agent Productivity, Bots, Voice, Email Knowledge Management, Teams Collaboration, Analytics, and insights.
• Solid Microsoft platform Software or IT experience, minimum of 5 years in a consultancy environment.
• 5+ years as a technical lead, architect, or solution architect with Dynamics 365.
• At least 5 end-to-end full lifecycle implementations of Dynamics 365.
• Expertise in at least 4 modules: Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service, or Portals.
• Knowledge of Enterprise Application Integration and Architecture patterns.
• Knowledge of UML, BPMN, and ArchiMate is desirable.
• Ability to manage or lead multiple large projects (6-24 months) with strong organizational skills.
• Up-to-date understanding of business processes, issues, and technology related to sales, marketing, and customer service departments.
• Ability to balance short-term demands with long-term vision during implementation.
• Advanced skills in Microsoft Project, Excel, Word, and Visio.

This job posting does not indicate that the position is expired or no longer accepting applications, so it is assumed to be active.