SENIOR ARCHITECT (F/M) (H/F)

JR France; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

A leading company seeks a Dynamics 365 CRM Solution Architect to join their team in Paris. This role involves leading design efforts, managing development teams, and advising clients on best CRM practices and technology solutions. The individual should have extensive experience with Dynamics 365 and possess strong organizational skills.

Qualifications

• Minimum 5 years of professional experience within a consultancy environment.
• Technical lead or architect experience with Dynamics 365.
• At least 5 end-to-end full lifecycle implementations.

Responsabilités

• Lead customer workshops and document requirements.
• Architect Microsoft Dynamics 365 solutions and integrations.
• Advise customers on CRM best practices.

Connaissances

Omnichannel experience

Customer Engagement

Organizational skills

CRM processes

Azure stack knowledge

Outils

Microsoft Project

Excel

Word

Visio

Description du poste

HCL Technologies - Microsoft Business Applications Practice is seeking a Dynamics 365 CRM Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution, including system design, data integration, and migration.

The Dynamics 365 CRM Solution Architect carries the ultimate responsibility for meeting customer requirements and completing the project. You should be comfortable in all aspects of delivery, capable of switching between leading customer-facing functional workshops, managing development teams (on and off-shore), and working with project and programme managers to report on progress, risks, and issues. You will liaise with internal and customer senior stakeholders, adjusting your approach and language as required.

Role Responsibilities:

• Act as a Functional/Technical/Integration Lead, demonstrating a clear approach to methodology, standards, and best practices.
• Lead workshops with customers, document requirements, and design appropriate solutions.
• Understand the capabilities of the development team and schedule their work appropriately, providing support when needed.
• Architect Microsoft Dynamics 365 / Power Platform solutions and integrations.
• Create and review Solution, Functional, and Technical Specifications documentation.
• Design, develop, review, and test customized code for Dynamics CE Customer Engagement.
• Stay current on Dynamics 365 Customer Engagement and related technologies, especially Azure stack and Co-Pilot technologies.
• Mentor senior staff to grow team experience and effectiveness.
• Advise customers on best practices for CRM processes, UI, and architecture.
• Work with Power Platform and related functionalities such as Canvas Apps, Power Portals, and Model Driven Apps.
• Manage Data Migration for D365/Power Platform.
• Oversee Application Lifecycle Management.

Role Product Knowledge:

• Setup, configure, and deploy Field Service, Sales, and D365 Contact Center.
• Experience with Customer Insights Data.

Desired Skills:

• Omnichannel experience, including Contact Center setup, Unified Routing, Agent Experience profiles, Workforce Management, Bots, Voice, Email, Knowledge Management, Teams Collaboration, Analytics.
• Minimum 5 years of professional experience within a consultancy environment.
• At least 5 years as a technical lead, architect, or solution architect with Dynamics 365.
• At least 5 end-to-end full lifecycle implementations of Dynamics 365.
• Expertise in at least 4 modules: Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service, Portals.
• Knowledge of Enterprise Application Integration and Architecture patterns.
• Familiarity with UML, BPMN, and ArchiMate is desirable.
• Ability to manage multiple large projects (6-24 months) with strong organizational skills.
• Up-to-date understanding of business processes related to sales, marketing, and customer service.
• Ability to balance short-term demands with long-term vision.
• Advanced skills in Microsoft Project, Excel, Word, and Visio.