Senior Account Manager WaaS

HRS Group; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading travel technology company in Paris is seeking an Account Manager to manage strategic customers and drive revenue growth across France and EMEA. This role requires a strong background in consultative sales within the B2B SaaS industry, excellent communication skills, and fluency in French and English. The ideal candidate will successfully build relationships with stakeholders, oversee project delivery, and enhance customer satisfaction.

Qualifications

• Several years of experience in B2B SaaS sales or account management.
• Capability to manage multiple projects with attention to detail.
• Proven track record in client-focused solutions.

Responsabilités

• Manage strategic customers in the region to drive growth.
• Optimize the use of HRS Crew solutions for clients.
• Establish relationships with stakeholders to enhance value delivery.
• Oversee customer onboarding and new project delivery.
• Ensure exceptional client service across accounts.

Connaissances

Consultative sales

Account management

Analytical skills

Stakeholder management

Problem-solving skills

Fluency in French and English

Formation

University degree in business administration

Outils

CRM systems

Description du poste

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations. TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers. In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers. Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves 35% of the global Fortune 500 and leading hotel chains.

BUSINESS UNIT

At HRS’s Workforce-as-a-Service unit, we support global transportation companies including airlines, railways, and cruise lines, as well as corporates in the energy and construction sectors, in embracing the digital transformation journey in managing their crew operations. Our mission is to drive the highest degree of automation while enhancing the crew experience, particularly during disruptions.

Our modular SaaS platform serves both operations and crew teams. It covers the full spectrum of lodging and logistics needs throughout the entire crew journey from procurement, planning, and operations to hotel stay experience, communication management, payment, and billing. This comprehensive solution not only enhances the experience for crew teams but also delivers significant cost, process, and time savings for operational departments.

POSITION

We are looking for a Paris based Account Manager (all genders) who will play a pivotal role in leading our strategic customers across France and the EMEA region, building an in-depth understanding of customer Crew Travel needs and drivers, to position how HRS Crew solution can be of value. The strategic thinking, coupled with your excellent communication skills and data driven mindset, will contribute to the expansion of our customer base and revenue growth in France.

The position is reporting directly to the CEO of Workforce-as-a-Service unit.

CHALLENGE

• You are responsible for managing for our strategic customers in the Region, driving growth and customer vision.
• Drive revenue growth within our strategic customer base by deeply understanding their strategic crew travel needs and optimizing the use of our HRS Crew solutions.
• Establish high-impact relationships with cross-functional stakeholders, positioning the company as a trusted partner and accelerating value delivery across accounts.
• Ensure timely and successful delivery of HRS Crew and Workforce solutions that are tailored to industry-specific needs and aligned with the customer’s strategic objectives.
• Overseeing customer onboarding and delivery of new projects in collaboration with our internal experts and manage a complex project matrix organization across multiple departments.
• Manage local account negotiations and uncover new ways to optimize clients’ crew travel processes, strengthening relationships and expanding revenue contribution.
• Provide clear, timely progress reports on initiatives to internal and external stakeholders, supporting cross-functional collaboration and vertical market execution
• Track key performance indicators and usage behavior across accounts, using data to uncover vertical-specific opportunities for expansion and strategic support.
• Elevate organizational impact by embracing ownership of evolving customer needs and identifying innovative ways to contribute value aligned with business and industry goals.
• Ensure day-to-day delivery of exceptional client service, fostering satisfaction and long-term loyalty across a portfolio of accounts within targeted industry sectors.
• You lead the commercial P&L of HRS towards these customers and derive value for both the customer and HRS as well as lead the commercial discussions
• You are acting as the one responsible face to the customer and its subsidiaries, nonetheless being supported by operational teams and solution experts

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• A successfully completed university degree, preferably in the field of business administration.
• Several years of experience in consultative sales or account management from B2B SaaS industry, Professional Services or from Start-up environment having served global customers (airline industry knowledge is highly preferable!)
• Demonstrated ability to manage multiple concurrent projects with meticulous attention to detail and deadline adherence.
• Advanced analytical skills with the ability to interpret complex data sets, draw actionable insights, and leverage CRM systems for effective account management.
• Excellent communication, presentation, and influencing skills at all organizational levels, including executive and C-Level, with strong.
• stakeholder management capabilities.
• Proven track record in delivering client-focused solutions tailored to customer needs and/or industry-specific challenges.
• You enjoy high performance and fast changing environments.
• You possess a high degree of self-motivation, pro-activeness, forward thinking and assertiveness in order to manage customer expectations as well as driving internal collaboration.
• Fluency in French and English, spoken and written.
• Strong project management skills and proven track record.
• Strong business acumen and good negotiation skills.
• A visionary understanding for what the customer wants before he/she knows; you have a “nose” for trends and always keep an eye on the market and customer strategy.
• The innate drive to do things better - both on a macro and a micro level - strong problem-solving skills, creativity to develop new possibilities and processes.
• Empathy, authenticity, integrity, commitment, resilience, respect and tact in dealing with employees, business partners and other stakeholders.

PERSPECTIVE LOCATION, MOBILITY, INCENTIVE