Senior Account Manager (Beauty & Health) -

Bigblue; Paris; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

En tant qu'Account Manager chez Bigblue, vous serez responsable de la gestion des comptes clés des marques D2C européennes. Vous développerez des partenariats durables, contribuerez à leur croissance stratégique et optimiserez les processus internes. Ce poste dynamique exige une approche pro-active et orientée client dans un environnement en pleine expansion, avec un fort accent sur l'excellence du service.

Prestations

Chèques repas de 10€ par jour travaillé

MacBook ou équipement de votre choix

Couverture santé à 100%

Inscription à ClassPass

Bureau nouvellement aménagé à Paris

Qualifications

• Minimum 3+ ans d'expérience en gestion de compte/ventes.
• Bilingue français et anglais requis.
• Aptitude à travailler dans un environnement dynamique.

Responsabilités

• Construire et maintenir des relations solides avec les marchands.
• Identifier de nouvelles opportunités et upsell.
• Gérer les attentes des clients en utilisant leurs retours d'expérience.

Connaissances

Problème-solver

Compétences interpersonnelles

Mentalité de 'doer'

Multi-tâches

Description du poste

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. AtBigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering500+ brands— from fast-growing DTC players to global names likeMUJI, Aigle, and Cabaïa. With110+ employeesacrossParis, Madrid, and London, our proprietaryWMS (Warehouse Management System) Atlas, and a network of7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillmentfaster, smarter, and greener.

Backed by$20+M in fundingand trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from10 million orders in 2024toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About the role

Location: Paris 9th, France

As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success.

Build a genuine, long-term partnership

- Build and maintain strong relationships with merchants in your portfolio

- Support the various stakeholders in their day-to-day use of the Bigblue service

- Be a trusted advisor and a business advocate for our merchants

Grow hand-in-hand

- Contribute to our merchant’s strategic development and identify metrics that drive growth

- Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment

- Identify new opportunities and upsell

Champion customer excellence

- Study positive and negative merchant’s feedback trends. Establish improvement plans and manage expectations

- Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue

- Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes).

Requirements

• min 3+ year of experience in a CSM/Account Management/Sales position
• Doer-mentality
• Hustling multi-tasker and thrive in a fast-paced environment
• Not afraid of operational day-to-day
• Problem-solver
• FRENCH bilingual and fluent in English
• Excellent interpersonal skills

BONUS POINTS FOR

• Entrepreneurial spirit
• Passion about digital and making life simpler with technology
• Challengers: you like solving new problems and are never settling for how something ‘has always been done’
• If you speak another language (Spanish, German)

Why join Bigblue

• High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• Founders-led companywith an innovative, caring culture.
• Fast-growing scale-up:Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment:Work across Paris, Madrid, London, and our European warehouse network.
• Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
• ️ ClassPass membership for fitness & wellness.
• ️ MacBook or any setup you need — your choice of equipment to do your best work.
• 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions andembracing diversity in experiences and backgrounds is what makes us stronger. Because whatwe value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure,APPLY.

We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.

Process

1. Informal discovery call (Google Meet)

2. Experience deep dive (Google Meet)

3. Case-study

4. On-site interviews (in our Paris offices, half-day)

5. References