SAP Consultant F / M / D

ITC Infotech; Les Ulis; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading technology services provider in Paris is seeking an experienced SAP Lead Consultant. This role involves managing ERP services, ensuring customer satisfaction, and building relationships with stakeholders. The ideal candidate will have over 8 years of experience in SAP with strong proficiency in both French and English. This position offers a chance to impact business performance significantly.

Qualifications

• 8+ years of experience on S4 Systems.
• Proven track record of building relationships with senior stakeholders.
• Ability to manage expectations around SAP Service Levels.

Responsabilités

• Serve as the single point of contact for ERP services.
• Gather information to understand business priorities.
• Ensure high levels of customer satisfaction.

Connaissances

Customer relationship management

Dual Language proficiency in French and English

Communication skills

Critical thinking

Leadership capabilities

Description du poste

Overview

ITC Infotech is looking for an SAP Lead Consultant to join our team in Paris.

The Portfolio Manager is responsible for developing and executing strategic plans to manage a group of products or brands within the company's portfolio. The role focuses on driving growth, profitability, and market share across multiple product lines, ensuring alignment with consumer trends, market dynamics, and overall business objectives.

Your X-Factor

Work ethic - You are a consummate professional.

Aptitude - You have an innate capacity to transition from project to project without skipping a beat.

Communication - You have excellent written and verbal communication skills for coordination across projects and teams.

Impact - You are a critical thinker with an emphasis on creativity and innovation.

Passion - You have the drive to succeed paired with a continuous hunger to learn.

Leadership - You are trusted, empathetic, accountable, and empower others around you.

What You’ll Do

About the Role

The role provides the single point of contact and accountability for business units and geographies regarding all IT S4 / ERP services which are live or about to go live.

Dual Language proficiency in French and English

8+ Year of experience on S4 Systems.

• The person will be highly customer driven with a proven track record of building relationships with senior stakeholders, and managing their expectations both on a technical and non-technical basis.
• They will build relationships with the Business Solution Owners and Business Partners to gather information to understand the business priorities, and provide guidance on the performance of services and opportunities available to improve them in a way which improves the performance of the business unit or function.
• The role is critical in representing the requirements of the business within Service Delivery and ensuring that the end-to-end delivery of SAP service across the different IT tower leads is aligned with the customer’s expectation, while at the same time ensuring that expectation is realistic within the bounds of the service delivery IT landscape.
• Matrix ownership of the local application portfolio and a common goal to drive its rationalization
• Key to the role is ensuring the highest levels of customer satisfaction and the role holder will proactively manage the expectations around SAP Service Levels.
• Additionally, the role holder will work with the Service Delivery organisation to manage and, where required, expedite escalations on the customer’s behalf.
• The role holder will act as the customer’s advocate on any service delivery and service improvement issues.
• He / She is responsible for ensuring that the level of service availability delivered in all services matches or exceeds the current and future agreed needs of the business.
• He / She will ensure operational excellence & delivery of each service component to agreed operating levels.

Our Mission

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

EEO Statement

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.