SAP Basis Service Delivery Lead - [H/F/D] - Lyon

Infosys; Lyon; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Infosys is seeking an experienced SAP Basis Service Delivery lead to manage technical administration, performance, and stability of SAP landscapes (ECC, S/4HANA, BW, SolMan, PI/PO, BTP).

The role requires leading a 12x5 team based in India, handling upgrades, patching, transport management, and DR procedures while coordinating transitions to steady state. Strong English communication and global collaboration are essential.

Qualifications

• 15+ years in SAP Basis Administration with global delivery exposure.
• Min 3 years in a team-lead/tech-lead role coordinating cross-border teams.
• Hands-on with S/4HANA, ECC, SAP HANA, and Linux/Unix environments.

Responsabilités

• Mentor and lead Basis administrators; drive L3 issue resolution.
• Install, configure, and maintain SAP systems (ECC, S/4HANA, BW, SolMan, PI/PO, BTP).
• Perform kernel upgrades, SP updates, and database patching (HANA, Oracle).
• Monitor performance; tune parameters; ensure high availability.
• Manage batch jobs with Cronacle and $Universe; oversee transports.
• Administer TMS and system refreshes; ensure security compliance.
• Document SOPs and technical procedures for operations.
• Coordinate transition activities and shift services to steady state.

Connaissances

SAP Basis

Team Leadership

S/4HANA

SAP HANA

Linux/Unix

Transport Management

SLA Management

English Fluent

French/German

Outils

Cronacle

$Universe

Solution Manager

TMS

Description du poste

Job Description

As SAP BASIS support lead, one needs to manage the technical administration, performance, and stability of SAP landscapes (ECC, S/4HANA, BW, APO etc.). Key responsibilities include leading a team for 12x5 support located in India, handling complex installations, upgrades, patching, transport management, and ensuring disaster recovery procedures. The job responsibilities also include coordinating the transition activities and then moving the services into steady state. 24X7 on-call support for critical and P0 tickets, coordination with the SAP functional support, non-SAP support and third-parties are part of the job responsibilities.

Role – SAP Basis Service Delivery lead

Technology – SAP Service Delivery

• Technical Leadership: Mentoring and leading a team of Basis administrators, assigning tasks, and driving L3 issue resolution.
• System Administration: Installing, configuring, and maintaining SAP systems (ECC, S/4HANA, BW, SolMan, PI/PO, BTP).
• Maintenance & Patching: Performing kernel upgrades, Support Package (SP) updates, and database patching (HANA, Oracle, etc.).
• Performance Tuning: Monitoring system performance, optimizing parameters, and troubleshooting issues to ensure high availability.
• Job Management : Managing and monitoring batch job management solution such as Cronacle, $Universe
• Transport Management: Managing the Transport Management System (TMS) and managing system refreshes.
• Security & Compliance: Ensuring SAP security policies are met and managing user access.
• Documentation: Creating Standard Operating Procedures (SOPs) and technical documentation.

Required

• Experience: 15+ years in SAP Basis Administration, with min 3 years of team lead experience. Working with global teams especially based out of India is a key expectation of the role.
• Technical Skills: Strong hands-on experience with S/4HANA, ECC, SAP HANA database, and Linux/Unix environments.
• Support: Experience in managing SLA-driven support teams and handling high-severity incidents.
• Soft Skills: Strong communication, troubleshooting, and leadership abilities. English will be the primary mode of communication and knowledge in French & German is a definite advantage.

Leading and working experience on the below activities

• Install, configure, maintain, and support multiple SAP landscapes and 3 rd party tools
• Experience with creation and evolution of the SAP technology roadmap that defines current technical architectures, future architectures, and the evolution for transition for all projects
• Serve as a subject matter expert & focal point for architectural frameworks
• In-depth knowledge of technology stack for SAP Enterprise Core Component (ECC), Business Intelligence (BI), WebSAPConsole, Enterprise Portal (EP), SAP HANA, S/4 HANA, SLD, Process Integration (XI), SAP CRM, SAP SRM, SAP SUS, SRM MDM, Supplier Portal, Web Dispatcher, cFolders Content Server, CUA, SAP JVM and Solution Manager etc.,
• Experience in Net Weaver Enhancement Package latest versions
• Experience in SAP HANA and S/4HANA, OS/DB Migrations and Cloud
• Responsible for providing advanced SAP Basis technical expertise and leadership in the development and implementation of SAP solutions to support Company’s business
• Thorough understanding of available technology, tools, and existing designs. Participate in managing a complex landscape consisting of dedicated Global and Regional SAP systems
• Monitor and maintain SAP systems environments for optimum performance and be proactive in identifying potential problems (environments include Sandbox, Development, QA and Production). Perform core Basis functions (e.g., corrections, support packs, kernels, transports)
• Analyzing the impact of the proposed technical solutions. Assist in creating and modifying strategies, resolve problems and document issues and resolutions.
• Willing to work in 24x7 and extended hours support environment

Preferred

• Well versed with the entire business suite of SAP
• Strong understanding of all phases of systems implementation and the software development life cycle
• Ability to clearly communicate technology issues, plans and solutions from both a business perspective and a technical perspective providing pros and cons for recommended solutions
• Understanding methodologies and their interaction with other business processes / applications
• Presales, proposal writing, client presentation
• Experience of working with global delivery models including offshore and multi-cultural teams
• Demonstrated thought leadership through business papers, white papers, case studies etc.
• Good interpersonal skills and demonstrated ability to work in a team
• Analytical and Communication skills
• Project, talent management and thought leadership
• ITIL Certification and SAP Certification will be an added advantage

Overview

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.