SAP BASIS & HANA Account Manager - French

HCLTech; Marseille; À distance; EUR 50 000 - 75 000; Plein temps

Résumé du poste

HCLTech is seeking a Digital Customer Engagement Manager to support SAP projects. This role involves managing customer onboarding, ensuring project delivery, and collaborating with various stakeholders. Candidates should have significant experience in SAP Basis and cloud platforms, along with proficiency in French and English.

Prestations

Comprehensive benefits package

Investment in growth through learning and career development

Virtual-first work environment

Qualifications

• Minimum 5 years of technical expertise in SAP Basis.
• Hands-on experience with HANA database.
• Experience in SAP Upgrade & Migration (OS / DB).

Responsabilités

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Managing overall service and project delivery within scope, budget, and milestones.
• Collaborating with Major Incident Management and SAP Customer Office teams.

Connaissances

SAP Basis

HANA database

Cloud platforms

Problem management

Customer onboarding

Technical requirements

Continuous improvement

French language proficiency

English proficiency

Description du poste

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with 225,000+ employees across 60 countries, focused on Digital, Engineering, and Cloud capabilities.

Our diverse, creative, and passionate team drives our success. We are committed to helping our employees excel and reach their full potential.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, focusing on SAP projects, your responsibilities will include:

1. Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
2. Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services.
3. Managing overall service and project delivery within scope, budget, and milestones.
4. Supporting de-escalations of critical customer situations.
5. Collaborating with Major Incident Management, SAP Customer Office teams, and SAP Product Support during critical situations.
6. Participating in customer release and maintenance activities.
7. Supporting customers with technical requirements throughout their lifecycle within SAP.
8. Executing problem management and continuous improvement initiatives.
9. Liaising with SAP stakeholders, including virtual customer success partners, to ensure customer success.
10. Reviewing account status and analyzing if accounts need to transition to other teams due to growth or complexity.
11. Ensuring systematic onboarding of associates with mandatory training documentation.
12. Enabling continuous knowledge transfer sessions on new topics and refreshers.

Qualifications & Experience

Technical Skills Required:

1. Minimum 5 years of technical expertise in SAP Basis.
2. Hands-on experience with HANA database.
3. Mandatory experience in SAP Upgrade & Migration (OS / DB).
4. Experience with SaaS products (e.g., Ariba, Salesforce, C4S) integration with SAP landscape is a plus.
5. Hands-on experience with cloud platforms (AWS, Azure, GCP).
6. French language proficiency at C2 or native level.
7. English proficiency B2 or above.

Work Experience:

1. 5-6 years in multinational software or IT organizations.
2. At least 5 years of SAP Basis and S/4HANA knowledge.
3. 2+ years of cloud experience through solution management, consulting, or delivery program management.

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees.
• Rich diversity with 165 nationalities.
• Opportunity to collaborate globally.
• Virtual-first work environment promoting flexibility and work-life balance.
• Investment in your growth through learning and career development.
• Comprehensive benefits package.
• Certified great place to work and top employer in 17 countries.

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, disability, or other protected classes, in accordance with applicable laws.