SAP BASIS & HANA Account Manager - French

HCLTech; Bordeaux; À distance; EUR 50 000 - 75 000; Plein temps

Résumé du poste

HCLTech seeks a Digital Customer Engagement Manager to enhance technology through customer engagement. The role involves collaborating with sales teams, managing customer onboarding, and leveraging SAP and cloud technologies. Join a fast-growing global tech company that prioritizes work-life balance, career growth, and diverse opportunities.

Prestations

Virtual-first work environment

Comprehensive employee benefits

Learning and career development programs

Qualifications

• Minimum 5 years of SAP Basis expertise required.
• Hands-on experience with HANA database is essential.
• French C2 or native proficiency is mandatory.

Responsabilités

• Support sales-to-delivery handovers and customer onboarding.
• Orchestrate project delivery according to scope and budget.
• Collaborate with SAP stakeholders for customer success.

Connaissances

SAP Basis expertise

HANA database

SAP Upgrade & Migration

SaaS products integration

cloud platforms (AWS, Azure, GCP)

French language proficiency

English proficiency

Description du poste

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries, focusing on Digital, Engineering, and Cloud.

Our diverse, creative, and passionate team drives our success. We strive to help our people find their spark and reach their full potential.

We are seeking a talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will focus on:

• Supporting sales-to-delivery handovers and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Orchestrating service and project delivery according to scope, budget, and milestones
• Supporting de-escalation of critical customer situations
• Collaborating with Major Incident Management, SAP Customer Office, and SAP Product Support
• Participating in customer release and maintenance activities
• Supporting customers' technical requirements throughout their lifecycle
• Executing problem management and continuous improvement initiatives
• Liaising with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing transitions due to growth or complexity
• Ensuring systematic onboarding of associates with mandatory training documentation
• Enabling continuous knowledge transfer sessions on new topics and refresher trainings

Qualifications & Experience

Technical Skills Required

• Minimum 5 years of SAP Basis expertise
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• French language proficiency at C2 or native level
• English proficiency at B2 level or above

Work Experience

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP S/4HANA knowledge
• 2+ years of cloud-related experience (Solution Management, Consulting, or Delivery)

Why Join Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees
• Rich diversity with 165 nationalities
• Opportunities to collaborate globally
• Virtual-first work environment promoting work-life balance and flexibility
• Dedicated to your growth with learning and career development programs
• Comprehensive employee benefits
• Certified great place to work and top employer in 17 countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, national origin, or other protected classes, in accordance with applicable laws.