Sales Support Specialist

TN France; Lyon; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An established industry player is seeking a proactive and driven individual to support their sales team in Lyon. This role involves developing dashboards to track revenue performance, managing customer relationships, and conducting market analysis. The ideal candidate will possess a university degree and have strong communication and problem-solving skills. With a focus on customer satisfaction and revenue acceleration, this position offers an exciting opportunity to contribute to the growth of a dynamic company in the workplace and community sector. If you are passionate about sales support and eager to make an impact, this is the perfect role for you.

Qualifications

• 1-3 years of customer service or sales support experience.
• Fluency in English and one additional language (Italian, French, or Spanish).

Responsabilités

• Support sales team with business development strategies.
• Manage contracts and maintain CRM database.
• Conduct market analysis for workplace and community sectors.

Connaissances

Customer Service

Sales Support

Market Analysis

Problem Solving

Communication Skills

Time Management

Formation

University Degree in Marketing

University Degree in Life Sciences

University Degree in Business Administration

University Degree in Engineering

Outils

Microsoft Office

Excel (Macros and Pivot)

Description du poste

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Support the Regional Sales Manager, internal sales team and distributors with the implementation of Business Development Strategies within the Workplace & Community business to ensure customer satisfaction and revenue acceleration, market share gain, and over performance of yearly targets.

Support the primary Sales Force in Distribution Channel Management alongside the Community Defibrillation referral process, ensuring smooth operational approach and the highest levels of Customer satisfaction are maintained in order to drive revenue performance and acceleration.

This encompasses in particular, but not limited to:

• Develop and maintain overview dashboards to reflect weekly/monthly/yearly revenue performance to assist with business overviews and Distributor service level agreement reviews.
• Administration and maintenance of all contracts and price tables in compliance with company requirements.
• Responsible for qualifying and managing first line responses to sales leads and where applicable, updating CRM database.
• Administrative support for tender preparation
• Co-ordinating contact between Customer Service, Technical Service, Product Management, Product Marketing, Legal & Compliance, Pricing and Tender departments to meet Customer and Distribution Channel requirements and excellence in account management is developed / maintained.
• Market & business analysis of the local market to gain deeper insight into the Workplace & Community landscape, install base, and competitive market segments.
• Supporting Marketing Manager EMEA at trade shows and events.

Requirements

• University degree (any) – Marketing, Life sciences, Pharmaceutical, Business Administration or Engineering degree desirable.
• Fluency in English and in one of the following languages: Italian (strongly preferred), French or Spanish
• Ideally from 1 to 3 years of customer service and/or customer administration and/or Sales support experience
• Advanced competences with Microsoft Office, especially with Excel (Macro and Pivot)
• Excellent interpersonal skill and ability to build relationships.
• Able to demonstrate your drive and desire to succeed.
• Previous sales or marketing experience highly desirable.
• Aligned to our values, People, Performance, Integrity and Accountability.
• Problem solving skills and work ethic.
• Proactive, ability to anticipate obstacles or needs.
• Ability to rapidly master new information or skills/functions.
• Time management and prioritization.
• Communication and listening skills.
• Team player mentality.

The successful candidate will need to:

• be based in one of the following locations: Rome, Madrid, or Lyon

Be aware that the main language used during the interviews will be English, as well as one of the languages among Italian, Spanish and French.

Travel Percentage: 20%