Sales Support Administrator

Ecolab Inc.; Paris; Hybride; EUR 35 000 - 45 000; Plein temps

Résumé du poste

Ecolab Inc., leader mondial dans le secteur de la purification et de l'extraction, recherche un Administrateur de Support aux Ventes pour son bureau à Paris. Ce poste implique la gestion des commandes, le soutien aux ventes techniques, et un engagement dans un environnement dynamique dédié à la durabilité et à l'innovation. Le candidat idéal a au moins deux ans d'expérience en service client et maîtrise le français et l'anglais.

Prestations

Opportunités de carrière

Environnement dynamique

Culture d'entreprise inclusive

Qualifications

• Expérience en service client de 2 ans minimum.
• Maîtrise du pack Microsoft Office.
• Compétences linguistiques en français et anglais indispensables.

Responsabilités

• Gestion des délais de livraison et traitement des commandes.
• Support à l'équipe de vente technique.
• Maintien de relations clés avec les clients et départements internes.

Connaissances

Service Client

Gestion du temps

Communication

Connaissance d'un système ERP

Compétences linguistiques en anglais

Compétences linguistiques en français

Outils

Microsoft Office Suite

SAP

Système ERP

Description du poste

Sales Support Administrator page is loaded

Sales Support Administrator

Apply locations FRA - Île-de-France - Paris time type Full time posted on Posted 20 Days Ago job requisition id R00257336

Ecolab, Purolite Resins, the world leader in resin-based separation, purification and extraction technology, is seeking a Sales Support Administrator at our office in Paris!

We manufacture products which help our customers around the globe, mainly in pharmaceutical and life science sectors, with technology which are critical to safe manufacture of their products. It’s an exciting business which helps make the world cleaner, safer and healthier.

We are seeking a Sales Support Administrator who will work within the customer service & sales support team and contribute to the efficient day-to-day operation of the customer accounts in the Paris office supporting across France & Belgium.

Based in the Paris downtown office - 3 days in the office and 2 days WFH after initial training.

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

Why choose Ecolab?

• A world-leading international organization, benefitting from a diverse, multinational team
• A fast-paced, dynamic, and rapidly growing environment
• Manufacture of high-quality technical products, developed hand-in-hand with leading minds in the industry
• Entrepreneurial workplace culture with a flat management structure, encouraging new approaches and ideas

What you’ll do:

• Customer Service duties such as: managing delivery times & lead times in coordination with the planning team and the plants, order processing onto the internal system, stocklevel control, support the sales team with ordering materials, follow up of orders with logistic suppliers, freight company and shipping
• Sales support to technical sales team on field such as preparation of commercial offer through our CRM with support from technical sales team, request lead-time to the plant and planning teams, etc.
• Arranging sample to the leads & customers on the technical sales team request
• Maintain key relationships with customers and internal departments (Planning, Production, Finance, Quality) to build knowledge and understanding of customer needs and expectations
• Prepare correspondence, reports, database consolidation and other projects as requested
• Complaints management in the first stage, with support from the technical teams if required
• Provide back-up support to other members of the administrative team in the region

What you'll need:

Minimum Qualifications:

• Customer Service Experience of 2 years minimum (Order Processing & Sales Support) where you have directly interfaced with customers
• Strong working knowledge with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• No Immigration Sponsorship available for this opportunity
• Fluent french language skills essential
• Fluent English Essential
• Knowledge of an ERP system
• SAP system experience beneficial

Preferred Qualifications:

• Experience in a sales organization
• SAP system experience beneficial
• Spanish language is an advantage but not essential
• Customer service experience where you have directly interfaced with customers

About Us

A trusted partner at nearly three million customer locations, Ecolab ( NYSE: ECL ) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life . Building on a century of innovation, wi th an annual sales of $15 billion and more than 48,000 associates, Ecolab delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world.

When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.