Sales Support Administrator

Ecolab; Paris; Hybride; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Une leader mondiale de la technologie basée sur la filtration et l'extraction recherche un Administrateur de Support des Ventes à Paris. Vous travaillerez en étroite collaboration avec l'équipe de service client et aiderez à gérer les comptes clients. Dans un environnement dynamique et en pleine croissance, ce rôle vous permet de contribuer à des solutions qui rendent le monde plus propre et plus sûr. Des compétences robustes en service client et une maîtrise du français sont essentielles, ainsi qu'une expérience avec des systèmes ERP et SAP.

Prestations

Culture d'inclusion et d'appartenance

Impact significatif sur l'environnement

Qualifications

• Expérience de service client d'un minimum de 2 ans.
• Connaissance des systèmes ERP et expérience avec SAP souhaitées.
• Compétences en français essentielles.

Responsabilités

• Gestion des délais de livraison en coordination avec l'équipe de planification.
• Soutien à l'équipe des ventes en préparant des offres commerciales.
• Gestion des plaintes en première étape avec le soutien requis.

Connaissances

Service client

Gestion de commandes

Connaissance des systèmes ERP

SAP

Compétences en Microsoft Office

Langue française

Espagnol

Outils

Microsoft Office Suite

SAP

Description du poste

Ecolab, Purolite Resins, the world leader in resin-based separation, purification and extraction technology, is seeking a Sales Support Administrator at our office in Paris!

We manufacture products which help our customers around the globe, mainly in pharmaceutical and life science sectors, with technology which are critical to safe manufacture of their products. It’s an exciting business which helps make the world cleaner, safer and healthier.

We are seeking a Sales Support Administrator who will work within the customer service & sales support team and contribute to the efficient day-to-day operation of the customer accounts in the Paris office supporting across France & Belgium.

Based in the Paris downtown office - 3 days in the office and 2 days WFH after initial training.

What’s in it For You :

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

Why choose Ecolab?

• A world-leading international organization, benefitting from a diverse, multinational team
• A fast-paced, dynamic, and rapidly growing environment
• Manufacture of high-quality technical products, developed hand-in-hand with leading minds in the industry
• Entrepreneurial workplace culture with a flat management structure, encouraging new approaches and ideas

What you’ll do :

• Customer Service duties such as : managing delivery times & lead times in coordination with the planning team and the plants, order processing onto the internal system, stocklevel control, support the sales team with ordering materials, follow up of orders with logistic suppliers, freight company and shipping
• Sales support to technical sales team on field such as preparation of commercial offer through our CRM with support from technical sales team, request lead-time to the plant and planning teams, etc.
• Arranging sample to the leads & customers on the technical sales team request
• Maintain key relationships with customers and internal departments (Planning, Production, Finance, Quality) to build knowledge and understanding of customer needs and expectations
• Prepare correspondence, reports, database consolidation and other projects as requested
• Complaints management in the first stage, with support from the technical teams if required
• Provide back-up support to other members of the administrative team in the region

What you'll need :

Minimum Qualifications :

• Customer Service Experience of 2 years minimum (Order Processing & Sales Support) where you have directly interfaced with customers
• Strong working knowledge with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• No Immigration Sponsorship available for this opportunity
• Fluent french language skills essential
• Knowledge of an ERP system
• SAP system experience beneficial

Preferred Qualifications :

• Experience in a sales organization
• SAP system experience beneficial
• Spanish language is an advantage but not essential
• Customer service experience where you have directly interfaced with customers

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.