Sales Supervisor

Dweet; Paris; Sur place; EUR 36 000 - 50 000; Plein temps

Résumé du poste

Dweet, a revolutionary lifestyle brand, is seeking a Sales Supervisor in Paris. This role involves leading sales efforts, providing excellent customer service, and contributing to achieving store goals in a dynamic retail environment. Candidates should have a minimum of 2-3 years of retail experience and be fluent in both English and French.

Qualifications

• 2-3 years retail experience required.
• Fluent in English and French.
• Strong interpersonal skills.

Responsabilités

• Meet and exceed sales goals.
• Lead sales floor for excellent customer experience.
• Train and onboard new hires.

Connaissances

Interpersonal skills

Communication

Problem-solving

Description du poste

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Founded in 2009, our client is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. Combining stylish, vintage-inspired designs with sustainable

practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

No position with our client is about the status quo, every team member is passionate about building a company rooted in excellence. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

• Consistently meet and exceed sales goals
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Contribute to a technology led in-store experience for customers that both surprises and delights them
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in the moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside team in store

What you’ll bring

• Fluent in English and French
• Minimum of 2-3 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem-solver with a keen attention to detail
• Positive attitude and feels there is no task too small and no task too large

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Customer Service

• Industries

  Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail

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