Sales Supervisor

FashionUnited; Bordeaux; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

GANNI is seeking an experienced Sales Supervisor to lead the Bordeaux Galeries Lafayette store. You will be an ambassador for the brand, driving client relationships and delivering world-class service in a fast-paced environment.

You will manage a diverse team, coach clientadvisors, and collaborate with management to hit KPI targets, ensuring an omnichannel approach and strong client loyalty. Fluency in French and English and 2+ years in retail are required.

Qualifications

• Minimum 2+ years in retail.
• Experience leading a sales team.
• Fluent in French and English.
• Strong clienteling capability and KPI focus.

Responsabilités

• Lead store operations and ensure exceptional customer experience.
• Coach and motivate clientadvisors to deliver consistent service.
• Work with management to hit store KPI targets and optimise performance.
• Support omnichannel initiatives and seamless client journeys.
• Oversee stock, visuals and daily store administration.

Connaissances

Retail experience

People management

Clienteling mindset

KPI awareness

Bilingual: French/English

Description du poste

ABOUT GANNI

Founded in Copenhagen, GANNI is a Danish fashion house led by the husband-and-wife duo Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup. Born from Ditte’s joyful and uninhibited approach to fashion, GANNI embodies a vision of self-expression, empowering individuals to feel like their most confident selves. More than a fashion brand, GANNI has grown into a mindset—a movement that embraces a community of progressive-minded change-makers with a distinctive, unconventional sense of style, defining the GANNI Girl and ushering in a new era of luxury. With offices in Copenhagen, Paris, New York, and Shanghai, GANNI is present in over 700 of the world’s most prestigious retailers and operates 70 stores across Europe, the United States, and Asia. GANNI.com delivers to 35 countries globally, including Australia, Canada, and South Korea.

As a certified B-Corp, GANNI is committed to progress over perfection, always striving to make better choices in every aspect of the business. The brand is dedicated to embracing innovation, particularly through its Fabrics of the Future program and circular initiatives. GANNI publishes an annual Responsibility Report, offering transparency on its progress, commitments, and impact as it continues its journey toward a more responsible future.

OUR VISION & MISSION

TO PLAYFULLY CHALLENGE CONVENTION AS A FORCE OF POSITIVE CHANGE FOR STYLE, PEOPLE AND PLANET.

Our approach to creating fashion is always disruptive, refreshing and innovative. From challenging the conventions of style, to revolutionizing the business practices of the industry - we challenge the status quo of a cluttered and homogenising landscape in service of better.

www.ganni.com

WE ARE LOOKING FOR AN EXPERIENCED SALES SUPERVISOR TO HELP LEAD OUR STORE IN GALERIES LAFAYETTE, BORDEAUX.

YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU

You will be an ambassador for GANNI. You will work within our beautifully curated stores. The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose.

At GANNI, we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.

You will lead and support your team to always deliver service that is seamless, efficient and dedicated to the client’s needs. You will support the store management to run an omnichannel business where missing a sale is not an option.

You have a result-oriented mindset and you will drive footfall through a clientelling mindset as an integral part of daily business.

Through appointments and in-store events, you and your team will continue to build and foster the GANNI community.

KEY RESPONSIBILITIES

STORE

• Ensure exceptional client experience and establish loyalty.
• Share responsibility for the shopfloor day-to-day operations.
• Strong clienteling mindset to foster returning clients
• Motivate and support the clientadvisors to reach store KPI store and individual targets and maintain a KPI-driven environment.
• Drive and support the Concession Manager within-store events
• Take part in analysing store performance, and support your ConcessionManager in defining actions required in order to achıeve busıness objectıves.
• Act on opportunities with your team and strive to secure all sales
• Support the VM team in executing VM guidelines and preparing the store visual before every collection launch
• Stock management in all aspects, being a fast learner of the operating system and with attention to details.
• Support administrative duties such as trade reporting and communicating with the store team and other GANNI stakeholders.

TEAM MANAGEMENT

• Support your ConcessionManager in leading and planning daily work and operations in the store
• Support and drive your team to achieve a healthy client loyalty base with in-store activities to foster client relationships.
• Motivate and coach your team to ensure they all deliver world-class customer service consistently.
• Support facilitating as well as participating in workshops/daily briefs
• People skills are key to this role, as you will need to confidently guide a diverse team of sales staff.
• Support in facilitating monthly performance review meetings.

COMMUNICATION

• Keep yourself and team members up to date with all relevant information and business trends.
• Support the development of clear, consistent and organized lines of communication
• Drive your own development and strive to enhance your leadership skills.

PROFESSIONAL QUALIFICATIONS

• 2+ years of experience in retail
• People management: lead, motivate and coach a team of clientadvisors
• Clientelling mindset
• Experience working with operating systems and an excellent understanding of KPIs
• Ability to work in both a fast-paced environment, and also able to adapt and motivate the team during slower trade hours.
• Fluent in both French and English

PERSONAL QUALIFICATIONS

• Target/goal-oriented mindset
• Natural flair for interacting and communicating with people
• Highly organized, structured and service-minded
• Team player yet work well independently
• Loyal and engaged in your workplace
• Passionate about the GANNI brand
• A consistently positive and open-minded attitude towards life and the people in it.

THE GANNI WAY

We are looking for a true GANNI ambassador - someone who shares our values ofOpenness(ready to evolve, honest not perfect), Optimism(you never stand still, just dance!), Authenticity(you march at your own beat!), Accountability(no excuses, you make an impact)&Responsibility(make small changes, see big differences).

The GANNI culture is based on alearningandresults-drivenmentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!

BE BOLD AND JOIN OUR GANNI COMMUNITY!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the “Apply for position” button.

We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV