Sales Ops Team Manager

swan.io; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Swan is building the infrastructure for embedded finance in Europe.

As we scale our commercial organisation across France, Germany, Spain, Italy, and beyond, you will own Swan’s GTM operations function end-to-end: from CRM architecture and pipeline analytics, to AI-powered workflow automation, to advising the VP Sales, VP Marketing, Head of Account Management, Head of Product Integration Managers, and Chief Business Officer on how to make better commercial decisions faster.

Qualifications

• 5–8 years in SalesOps or Revenue Ops at B2B SaaS/fintech.
• Ability to set and execute a functional roadmap; advisory to senior leaders.
• Experience with sales compensation design and AI adoption.
• Strong analytical and data storytelling skills; SQL a plus.
• Deep HubSpot CRM expertise and data-driven mindset.

Responsabilités

• Set and own the GTM Operations roadmap with cross-functional alignment.
• Lead a SalesOps analyst and possibly an intern; develop their skills.
• Own sales target setup and draft a compensation plan aligned with targets.
• Drive enablement and AI adoption across the GTM organisation.
• Own the CRM (HubSpot) architecture, data quality, workflows, and reporting.
• Build dashboards giving leadership real-time visibility into pipeline and market performance.
• Improve sales processes: lead routing, stages, and accountability.
• Improve account management: renewals, upsell, churn risk, and QBRs.
• Design and implement partner onboarding and handover processes.
• Challenge and advise GTM leaders with a data-backed point of view.
• Own the GTM tech stack and evaluate new tools.

Connaissances

SalesOps

Roadmap planning

Executive stakeholder mgmt

Sales compensation

AI adoption

Analytics

HubSpot

Team leadership

SQL

Data analysis

Outils

HubSpot

Description du poste

Swan is building the infrastructure for embedded finance in Europe. As we scale our commercial organisation across France, Germany, Spain, Italy, and beyond, we need the operational brain to match our ambitions. You will own Swan’s GTM operations function end-to‑end: from CRM architecture and pipeline analytics, to AI‑powered workflow automation, to advising the VP Sales, VP Marketing, Head of Account Management, Head of Product Integration Managers, and Chief Business Officer on how to make better commercial decisions faster.

This is not a support role. You will set the roadmap for the GTM Ops function, lead a small team, and be expected to challenge and advise Swan’s most senior commercial leaders with credibility and a strong point of view. You will be the person who spots what is broken before anyone asks, builds the fix, and then explains why it matters at the leadership table.

Main tasks

• Set and own the GTM Operations roadmap: define the multi‑quarter priorities for the function, align with commercial leadership, and say no to the right things
• Lead a SalesOps analyst: manage one SalesOps analyst and possibly one intern; develop their skills and create a high‑output team
• Own sales target setup in partnership with finance and draft a compensation plan in line with those expectations
• Drive enablement and specifically AI adoption across the GTM organisation: identify where AI can improve commercial workflows (prospecting, outreach, reporting, forecasting), evaluate and implement tools, and drive adoption across AEs, KAMs, Country Managers, marketing, and product integration
• Own the CRM: HubSpot architecture, Planaht, data quality, workflows, pipelines, and reporting
• Build the commercial intelligence layer: dashboards and reports that give the VP Sales, VP Marketing, and CBO real‑time visibility into pipeline, outbound activity, market performance, and partner health that they can action to make data‑driven decisions
• Improve our sales processes: lead routing, deal stages, opportunity management, account assignment, and outbound accountability frameworks for new business
• Improve account management processes: partner health scoring and segmentation, renewal and upsell pipeline tracking, portfolio assignment, churn risk identification and escalation, and QBR frameworks
• Design and implement partner onboarding processes: sales‑to‑integration handover, milestone and go‑live tracking, onboarding velocity reporting, PSM capacity planning, and SLA monitoring
• Challenge and advise GTM leaders: bring a data‑backed, operationally grounded point of view to the VP Sales, VP Marketing, and CBO; flag risks, surface opportunities, and push back when needed
• Own the GTM tech stack: evaluate, implement, and maintain the tools that power the commercial team

Requirements

• You have 5 to 8 years of experience in SalesOps, GTM Operations, Revenue Operations, or have held a senior Sales/Marketing Operations role at a B2B SaaS or fintech company
• You demonstrated ability to set and execute a functional roadmap, not just respond to requests
• You have experience advising or working alongside VP‑level or C‑suite commercial stakeholders; comfortable challenging senior profiles with data and a strong point of view
• You demonstrated ability to set sales compensation schemes
• You have strong AI fluency: you have already adopted and deployed AI tools in a GTM context and have a clear perspective on where the value is
• You have strong analytical skills: pipeline metrics, forecasting, cohort analysis – SQL is a plus
• You have a deep HubSpot expertise: CRM architecture, workflow automation, custom reporting
• You have aptitude and willingness to look for new technology that improves people’s lives (i.e., new AI agents, new tools, etc.)
• You have experience managing a small team or junior profiles

Ideal teammate

• Empathetic
• Skilled
• Frank

We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes – don’t let imposter syndrome prevent you from applying!