Sales Operations Manager (W / M / X) / / Orient Express Sailing Yachts

ORIENT EXPRESS; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A luxury yacht company in Paris is seeking an experienced Sales Operations Manager to oversee sales and client management for yacht events. The ideal candidate will have at least 3 years of experience in sales operations, fluent in French and English, with strong organizational and communication skills. This position involves collaboration with sales and marketing teams to ensure successful client experiences and event planning.

Qualifications

• At least 3 years in sales operations or onboard ship operations, with cruise program planning preferred.
• Fluent in French and English.

Responsabilités

• Qualify and close sales deals in collaboration with sales directors.
• Create proposals and oversee operational plans for events.
• Develop marketing plans and coordinate with logistics teams.
• Address service issues and escalate when necessary.

Connaissances

Problem-solving

Organizational skills

Communication skills

Relationship-building

Multi-tasking

Formation

Bachelor’s degree or equivalent experience

Outils

Microsoft Office

Description du poste

Job Description

Orient Express Sailing Yachts seeks an experienced Sales Operations Manager reporting to the VP Sales & Marketing.

As a Sales Operations Manager, you will be responsible for qualifying and closing sales deals in collaboration with the Areas and MICE Directors of Sales. This role also serves as the day-to-day contact for clients post-sale and will oversee the coordination of full ship charters and large corporate programs to ensure successful onboard yacht events and programs.

Responsibilities:

• Follow up on qualified leads
• Assist with sales presentations alongside Directors of Sales
• Create proposals and review all sales quotes & contracts accurately
• Act as the main contact for finalized and contracted sales deals, transitioning from sales to operations management
• Attend departmental training, industry networking events, and client meetings
• Help achieve monthly, quarterly, and annual departmental goals
• Collect and input all trip details for Charter, Meeting, and Incentive groups, updating as needed
• Plan and coordinate customized events, onboard programming, entertainment, special food & beverage requests, excursions, and itineraries, in line with client agreements
• Create and distribute yacht memos and operational plans with all necessary information
• Participate in pre-con meetings, either in person or virtually, and follow up on action items
• Escort day visits and site sailings
• Travel with clients for operational meetings, site inspections, and onboard liaison
• Ensure payments are received before sailing, according to contract terms
• Develop marketing plans in collaboration with the marketing department
• Coordinate with itinerary planning and destination experience teams for logistics
• Collaborate with Operations on group or charter requests
• Develop event management system requirements with IT and hotel operations
• Maintain sales records and preferences in the events system
• Address service issues promptly and escalate when necessary
• Oversee program wrap-up, including documentation, client feedback, and financial reconciliation

Qualifications

Education: Bachelor’s degree or equivalent experience

Experience: At least 3 years in sales operations, cruise program planning, or onboard ship operations; shipboard experience preferred

Languages: Fluent in French and English

Soft Skills:

• Strong problem-solving, organizational skills, and solutions-focused mindset
• Ability to multi-task, meet deadlines, and work independently in a fast-paced environment
• Professional, process-oriented, and discreet
• Excellent communication and relationship-building skills across all levels, including executives
• Extensive travel experience
• Proficient in Microsoft Office; familiar with reservation and program planning systems

Additional Information

All your information will be kept confidential according to EEO guidelines.