Sales Operations Apprentice (Mandarin speaker) - Seller Success

BACK MARKET; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

BACK MARKET recherche un apprenti motivé pour rejoindre son département de succès des vendeurs. Vous participerez à la communication interne, au support après-vente et à l'éducation des vendeurs. Ce stage de 12 à 24 mois, débutant entre juillet et septembre 2025, est une opportunité pour acquérir des compétences précieuses tout en contribuant à l'économie circulaire.

Prestations

Environnement de travail hybride

Programmes de mentorat

Initiatives d'accessibilité

Qualifications

• Apprenti(e) disponible pour 12-24 mois.
• Maîtrise de l'anglais et du mandarin est requise.
• Expérience en création de contenu est un plus.

Responsabilités

• Coordonner la communication interne entre les équipes.
• Diriger des webinaires pour éduquer les vendeurs.
• Analyser le retour d'expérience des vendeurs pour améliorer les processus.

Connaissances

Organisation

Communication

Sens de l ownership

Détail

Esprit collaboratif

Outils

Salesforce

SQL

Tableau

Description du poste

Hi, we're Back Market. We're here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Refurbished tech is way better for the planet than new. With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineers, every individual at Back Market contributes to reducing the planet's footprint and benefiting consumers. Our mission is simple: to do more with what we already have. Are you ready to join us?

The Seller Success Department's mission at Back Market is to source great products that our customers want, working with thousands of refurbishers selling on our platform. Within the Supply Department, the Cross-Border Sellers Team scales up the circular economy revolution by enabling a stable supply of high-quality refurbished products from APAC countries to European consumers.

Your Mission (If You Accept It):

1. Cross-Functional & Internal Communication: Support the Seller Success Operations Manager to coordinate communications between internal teams (quality, logistics, finance, legal, etc.) and the business team.
2. Seller Communication & Webinars: Lead seller education webinars and develop a Chinese content library.
3. After Sales Support & Seller Feedback Mastery: Improve sellers' after-sales management, support internal teams to enhance processes, analyze seller feedback, and turn insights into action.
4. Competitive Analysis: Study competitors' after-sales management flows through online research and maintain communication with Account Managers and the seller community.
5. Fulfillment Partners: Support logistics performance monitoring and maintain effective communication with fulfillment partners, including managing monthly seller discount schemes, inventory agreements, technical maintenance, and logistics incident escalations.

You’re At The Right Place If:

• You are looking for a 12 to 24 months apprenticeship starting between July and September 2025.
• You are proficient in English and Mandarin (professional level in English, native in Mandarin). Additional languages are a bonus!
• You possess a strong sense of ownership and a positive learning attitude.
• You have good organization and communication skills, and are comfortable writing structured documents.
• You are detail-oriented, patient, and driven with a can-do attitude.
• You are interested in engaging with small to medium-sized businesses and e-commerce.
• Experience in content creation and live broadcasting is a plus.
• Interest in fast-growing startups is preferred.
• Experience with Salesforce, SQL, or Tableau is a plus, but willingness to learn is essential.

About this apprenticeship:

• Start date: July, August, or September 2025
• Duration: 12 or 24 months
• Location: Paris, France

Recruitment Process:

• Video-call interview with Talent Acquisition
• Case study / home assignment
• Skills interview with the direct manager
• Cultural fit interview with team members

Why Join Us?

At Back Market, we are committed to diversity and inclusion, as reflected in our status as a certified B Corp. We offer impact-driven work, career development, and benefits such as a hybrid work environment, employee resource groups, mentorship programs, and accessibility initiatives. We strive to create a workplace that reflects the world we aim to change. We encourage applications from candidates of all backgrounds and experiences, and reasonable accommodations are available upon request.