Sales Leader

Express & Bonobos; Albertville; Sur place; EUR 60 000 - 80 000; Temps partiel

Résumé du poste

Join a dynamic retail team as a Sales Leader, where you will inspire and develop associates while driving sales and enhancing customer experiences. This role involves hands-on leadership on the sales floor and in the stockroom, ensuring a seamless shopping experience for customers. You will play a crucial role in training staff, managing daily operations, and promoting a collaborative work environment. With a commitment to excellence and a focus on achieving sales goals, this position is perfect for someone passionate about retail and customer service. Be part of a company that values your contributions and offers a range of benefits to support your career growth.

Prestations

Medical coverage

Dental coverage

Vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Qualifications

• High School diploma or equivalent is required for this role.
• 1 year of retail experience preferred, with strong communication skills.

Responsabilités

• Drive sales operations and train associates for optimal performance.
• Ensure excellent customer service and manage store operations effectively.

Connaissances

Retail experience

Customer communication

Sales accountability

Multitasking

Formation

High School or Equivalent

Outils

iPad

Point of Sale (POS) systems

Description du poste

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Store Name

Albertville

Responsibilities

Express is seeking a Retail Sales Leader to join our team.

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.

Key Responsibilities

1. Assist in developing and motivating associates to maximize sales potential.
2. Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
3. Partner with Store Management to provide feedback on associate performance.
4. Assist in training associates on store operations, product, policy, and procedures.
5. Execute action plans that optimize results.
6. Execute all aspects of daily store operations.
7. Ensure appropriate associate coverage to create a great customer experience.
8. Oversee and authorize the checkout experience.
9. Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
10. Monitor and analyze the customer service provided by team members.
11. Build an effective schedule with the right associate in the right place at the right time.
12. Promote and support an environment focused on delivering great in-store customer experiences.
13. Effectively resolve customer service issues to a positive outcome.
14. Lead and model our customer experience model.
15. Display expert knowledge of product, company policies, promotions, loyalty programs.
16. Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
17. Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

1. Education: High School or Equivalent.
2. Years of Experience: 1.
3. Proficient in use of technology (iPad, registers).
4. Meets defined availability criteria, including nights, weekends and non-business hours.
5. Meets physical requirements.

Critical Skills & Attributes

1. Previous retail experience preferred.
2. Ability to effectively communicate with customers, peers and supervisors.
3. Demonstrated sales accountability.
4. Demonstrated collaborative skills and ability to work well with a team.
5. Ability to multitask and handle multiple customers and/or processes at once.

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security including:

1. Medical, pharmacy, dental and vision coverage.
2. 401(k) and Roth 401(k) with Company match.
3. Merchandise discount.
4. Paid Time Off.
5. Parental leave for new moms and dads.

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Pay Range

$17.25 - $23.75 per hour.