Sales Engineer

CAREL; Lyon; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading technology firm in Lyon is looking for an Inside Sales Engineer to support field sales and manage customer interactions. The ideal candidate will have strong skills in HVAC and refrigeration systems, with a proactive approach to customer care and the ability to use digital tools effectively. Joining this dynamic team offers a chance to contribute to a company that values innovation and customer satisfaction.

Qualifications

• Proficiency in English (A2/B1) and/or Italian is a plus.
• Ability to work both independently and as part of a team.
• Proactive and solution-oriented mindset.

Responsabilités

• Provide support to the field sales team and manage customer requests.
• Prepare price quotations and advise customers on products and solutions.
• Maintain high standards of customer relations throughout project follow-up.

Connaissances

Strong customer relationship skills

Knowledge of HVAC and refrigeration systems

Familiarity with BMS systems

Understanding of refrigeration production principles

Knowledge of communication protocols and network systems

Description du poste

Overview

Company Description

MAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN!

Do you want to make a difference? Our goal is to always put customers and people first! Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!

We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.

Position

A major player in the Refrigeration and HVAC sector, our French subsidiary is currently looking for an Inside Sales Engineer to support its growth and strengthen its brand awareness in its target markets.

The Inside Sales Engineer provides support to the field sales team (external sales engineers).

They play an active role in the company’s commercial activity by managing day-to-day requests from customers and prospects.

They advise and provide documentation to customers in their search for products and solutions, handle product sizing and selection, and prepare price quotations.

They keep the external sales engineer informed of all requests within their territory.

They are responsible for maintaining a high standard of customer relations by ensuring regular contact and quality service throughout the project follow-up.

Requirements

As a key contact for refrigeration and HVAC professionals (Distributors, System Integrators, Refrigeration Technicians, Commercial Kitchen Specialists, HVAC Installers, etc.), you ensure their satisfaction by supporting them throughout the sales process.

• Draft simple price quotations, product equivalents, or spare parts offers.
• Select and size equipment and services offered by CAREL.
• Inform and document customers about new products, services, and solutions.
• Respond to tenders and inquiries by preparing accurate cost estimations and commercial offers for clients, partners, and prospects according to defined business models.
• Ensure proper communication and customer relationship tracking through reports requested by management and effective use of CRM tools.

TECHNICAL SKILLS

• Strong customer relationship skills
• Knowledge of HVAC and refrigeration systems
• Familiarity with BMS systems, supervision / hypervision platforms
• Understanding of refrigeration production principles
• Knowledge of communication protocols and network systems

SOFT SKILLS & GENERAL COMPETENCIES

• English proficiency (A2 / B1 level) and / or Italian is a plus
• Ability to work both independently and as part of a team
• Adaptability to regulatory changes
• Proactive and solution-oriented mindset
• Skilled in using digital tools and IT systems
• Use communication tools in accordance with Group guidelines
• Contribute to the company’s cybersecurity by recognizing and protecting sensitive data

What we offer

ACT FOR THE PLANET - ACT FOR PEOPLE - ACT TO SHARE VALUE

Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring. Carel is committed to equal employment opportunity and prohibits any form of discrimination. In line with these objectives and values, all applications received will be given due consideration and will be exclusively valued based on competences, experiences, motivation and values alignment.

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