Sales Coordinator, EMEA (Dutch Required)

L-ACOUSTICS SAS; La Vineuse sur Fregande; Sur place; EUR 35 000 - 48 000; Plein temps

Résumé du poste

A leading company is seeking a Sales Coordinator to enhance operational efficiency and customer satisfaction. The role includes managing sales administration, coordinating with departments, and maintaining customer records. Successful candidates will have over 3 years of experience, strong communication skills, and proficiency in CRM and ERP systems.

Qualifications

• 3+ years of sales coordination experience.
• Deep knowledge of CRM and ERP software.
• Fluency in Dutch; proficiency in French and English is an asset.

Responsabilités

• Provide day-to-day sales support and coordinate with internal teams.
• Ensure accurate and timely processing of orders.
• Maintain records and provide forecasts to the finance department.

Connaissances

CRM knowledge

ERP knowledge

Communication skills

Customer focus

Problem-solving

Organizational skills

Technical knowledge

Outils

Microsoft Office

Microsoft Dynamics

Description du poste

Who you are : The sales coordinator is a hands-on position focused on handling day-to-day sales administration responsibilities, coordinating with various internal stakeholders to achieve operational efficiency and ensuring a premium relationship with customer. Reporting directly to the head of sales coordination she / he plays a key role in supporting the sales team and provide an important link between the salesperson and the client. What you will do : Sales support : To help sales team improve their efficiency, sales coordinator will provide a variety of support services and direct feedback from customers to sales team and any relevant departments. Order satisfaction : Sales coordinator will contribute to customer satisfaction by ensuring the accuracy and timely processing of orders into the ERP System. She / He will manage the day-to-day order processing from - Receiving and processing purchase orders - Verifying orders, including customers' personal information and payment details - Contacting customers to answer queries and obtain missing information - Issuing sales transaction invoices - Handling shipping arrangement and documents (freight carrier and customs…) - Maintaining and updating sales and customer records Coordination : Collaboration with other departments is an important responsibility for sales coordinator. He / she could have to contact various internal stakeholders to achieve operational efficiency (technical customer service to deal with any product or technical queries, manufacturing and logistics…) Records & Reporting : Sales coordinator will maintain records & tools (ERP / CRM). They also provide information to the finance department on incoming and completed orders, as a basis for forecasting cash flow.

Skills & Experience

What you will need to be successful :

• 3+ years of experience working in sales coordination, or similar environment.
• Deep knowledge of CRM and ERP software, preferably Microsoft 365.
• Excellent written and verbal communication skills and possess the ability to carry phone-based conversations.
• Strong customer focus with good listening and clear message transmission capabilities
• Detail-oriented with a strong work ethic
• Work independently and accomplish required tasks with minimal supervision.
• Ability to multi-task, prioritize, and manage time effectively.
• Technology savvy with good working knowledge of Microsoft Office & Microsoft Dynamics
• Strong problem-solving and conflict resolution skills.
• Excellent organizational skills and attention to detail
• Fluency in Dutch (spoken and written).
• Proficiency in French and English would be an asset.